Sales Manager resume example with 15 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly self-motivated and goal-oriented leader with over 10 years of leadership experience with proven ability to influence and motivate cross-functional teams. Has proven analytical, project management and problem-solving skills; and the ability to clearly communicate recommendations and guidance to senior leaders across an organization. Bilingual, fluent in Spanish and English.
Skills
Team Recruiting and Onboarding
Sales Quota Management
Sales Incentive Design
Vendor Management Skills
Project Management
Microsoft Excel
Analytical Skills
Scheduling Process
Root Cause Problem Solving
Cost Management & Control
Forecasting
Process Improvement
Design & Data Analysis
Lean Six Sigma
Education
University of PhoenixPhoenix, AZ, Expected in ā āMBA:Business Administration - GPA:
University of PhoenixSan Antonio, TX, Expected in ā āBachelor of Science:Business Management - GPA:
United States Marine CorpsYuma, AZ, Expected in ā āGreen Belt:Lean Six Sigma - GPA:
United States Marine CorpsYuma, AZ, Expected in ā āYellow Belt:Lean Six Sigma - GPA:
Homesite InsuranceLeague City, Texas, Expected in ā āP&C License:General Lines - GPA:
Work History
Cardiac Imaging, Inc. - Sales Manager San Diego, CA, 02/2021 - Current
Worked directly with a new partner to establish the sales department of a new insurance company, OnStar Insurance, by General Motors
Designed and develop sales incentives, sales goals, and sales procedures and guidelines for OnStar Insurance
Improved Sales Efficiency Metric by 50% in two departments within 18 months
Improved sales processes to streamline customer acquisition and onboarding strategies
Developed and Implemented new processes and procedures in order to close the premium gap for 2021 of $20 million
Led operational team in the creation, roll out and management of a new accountability process to help the organization achieve goals in 2021 & 2022
Concentrix - Sales Operations Manager East Point, GA, 08/2018 - 02/2021
Leads a team of 10-12 Sales Specialist in the Personal Lines Department
Helped implement new sales approach within the organization that help lead the site to 15 consecutive months as the #1 site in the country for The Hartford
Works directly with Contact Center Resource Management Team (CCRM) to help CCRM and operations achieve business results
Successfully manage a sales team to improve sales performance through KPI monitoring, problem solving and very strict QA guidelines
Continuously monitor and analyze tracking systems in order to ensure production and efficiency standards
Proven ability to identify opportunities and lead root cause problem solving sessions to improve business results
Awarded the Chairman's Award. This award was given due to the results driven on continuous improvement implementation, and delivery on change management within the Premier Customer Support Team, and for collaboration with Regional Business Partners in State Specialization Teams implementation.
Lead the implementation of a State Specialization team in the CCC and worked with regional business partners in each state to drive results the region was looking to attain. This work contributed to a 5% increase in overall agency satisfaction in the CCC and set the stage for an enhanced partnership with our agency force.
Ā· Increased employee retention within the department by over 50%, from 76% to 24%, through an improvement in the employee value proposition
Ā· Created and validated ongoing staffing models to ensure service level targets consistently met; maintained a 90%+ service level in an industry where 80% is the norm
Ā· Influenced an operation of more than 500 employees to achieve 95% adherence consistently for over 15 months
Influenced department leadership and employees to volunteer over 1,200 hours of community service, and through the Allstate Foundation, raised $12,500
Lead top performing sales teams in both Inbound and Outbound Department
Recognized as Superstar Ambassador within San Antonio in February 2015
United States Marine Corps, USMC - Production Control Manager City, STATE, 10/2006 - 10/2011
5 years military experience with proven honesty and integrity skills
Lead 20 staff members in collecting, analyzing and preparing data for multiple site efficiency
Analyzed data, prepared reports and interpreted information to help senior leaders improve employee effectiveness
Managed the tracking, monitoring and adjusting of departmentsā schedules in order to ensure optimal utilization of resources to support business objectives within multiple sites
Provided administrative support to personnel, officers and vendors for improvement of workflow management
Applied company administrative and government procedures to effectively manage and monitor the Production Control Office and workflow of multiple sites
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