Sales Manager resume example with 15 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly self-motivated and goal-oriented leader with over 10 years of leadership experience with proven ability to influence and motivate cross-functional teams. Has proven analytical, project management and problem-solving skills; and the ability to clearly communicate recommendations and guidance to senior leaders across an organization. Bilingual, fluent in Spanish and English.

  • Team Recruiting and Onboarding
  • Sales Quota Management
  • Sales Incentive Design
  • Vendor Management Skills
  • Project Management
  • Microsoft Excel
  • Analytical Skills
  • Scheduling Process
  • Root Cause Problem Solving
  • Cost Management & Control
  • Forecasting
  • Process Improvement
  • Design & Data Analysis
  • Lean Six Sigma
University of Phoenix Phoenix, AZ, Expected in MBA : Business Administration - GPA :
University of Phoenix San Antonio, TX, Expected in Bachelor of Science : Business Management - GPA :
United States Marine Corps Yuma, AZ, Expected in Green Belt : Lean Six Sigma - GPA :
United States Marine Corps Yuma, AZ, Expected in Yellow Belt : Lean Six Sigma - GPA :
Homesite Insurance League City, Texas, Expected in P&C License : General Lines - GPA :
Work History
Cardiac Imaging, Inc. - Sales Manager
San Diego, CA, 02/2021 - Current
  • Worked directly with a new partner to establish the sales department of a new insurance company, OnStar Insurance, by General Motors
  • Designed and develop sales incentives, sales goals, and sales procedures and guidelines for OnStar Insurance
  • Improved Sales Efficiency Metric by 50% in two departments within 18 months
  • Improved sales processes to streamline customer acquisition and onboarding strategies
  • Developed and Implemented new processes and procedures in order to close the premium gap for 2021 of $20 million
  • Led operational team in the creation, roll out and management of a new accountability process to help the organization achieve goals in 2021 & 2022
Concentrix - Sales Operations Manager
East Point, GA, 08/2018 - 02/2021
  • Leads a team of 10-12 Sales Specialist in the Personal Lines Department
  • Helped implement new sales approach within the organization that help lead the site to 15 consecutive months as the #1 site in the country for The Hartford
  • Works directly with Contact Center Resource Management Team (CCRM) to help CCRM and operations achieve business results
  • Successfully manage a sales team to improve sales performance through KPI monitoring, problem solving and very strict QA guidelines
  • Continuously monitor and analyze tracking systems in order to ensure production and efficiency standards
  • Proven ability to identify opportunities and lead root cause problem solving sessions to improve business results
Baldwin, NY, 06/2013 - 08/2018
  • Awarded the Chairman's Award. This award was given due to the results driven on continuous improvement implementation, and delivery on change management within the Premier Customer Support Team, and for collaboration with Regional Business Partners in State Specialization Teams implementation.
  • Lead the implementation of a State Specialization team in the CCC and worked with regional business partners in each state to drive results the region was looking to attain. This work contributed to a 5% increase in overall agency satisfaction in the CCC and set the stage for an enhanced partnership with our agency force.
  • · Increased employee retention within the department by over 50%, from 76% to 24%, through an improvement in the employee value proposition
  • · Created and validated ongoing staffing models to ensure service level targets consistently met; maintained a 90%+ service level in an industry where 80% is the norm
  • · Influenced an operation of more than 500 employees to achieve 95% adherence consistently for over 15 months
  • Influenced department leadership and employees to volunteer over 1,200 hours of community service, and through the Allstate Foundation, raised $12,500
  • Lead top performing sales teams in both Inbound and Outbound Department
  • Recognized as Superstar Ambassador within San Antonio in February 2015
United States Marine Corps, USMC - Production Control Manager
City, STATE, 10/2006 - 10/2011
  • 5 years military experience with proven honesty and integrity skills
  • Lead 20 staff members in collecting, analyzing and preparing data for multiple site efficiency
  • Analyzed data, prepared reports and interpreted information to help senior leaders improve employee effectiveness
  • Managed the tracking, monitoring and adjusting of departments’ schedules in order to ensure optimal utilization of resources to support business objectives within multiple sites
  • Provided administrative support to personnel, officers and vendors for improvement of workflow management
  • Applied company administrative and government procedures to effectively manage and monitor the Production Control Office and workflow of multiple sites

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • United States Marine Corps
  • United States Marine Corps
  • Homesite Insurance

Job Titles Held:

  • Sales Manager
  • Sales Operations Manager
  • Production Control Manager


  • MBA
  • Bachelor of Science
  • Green Belt
  • Yellow Belt
  • P&C License

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