Dependable and high performing Sales Manager with 7+ years experience. Beating sales targets each quarter with 119% effective to set targets and 34% higher than average in attaining contracts and closings from customer conversions. Yielding $60Mil gross sales in one year (30% of the total sales volume). Managing 10 direct reports and working with 70 business partners. Recognized in 2022 for Top Closed Units and Top Business Partnership as well as honored with Stronger Together Award. Seeking to transfer my skills to raise tech effectiveness, streamline processes and help partners utilize technology to further impact their business needs and solutions. Holds AZ-900 and SC-900 certifications and IT minor.
Skills
Attention to Detail
Solid Relationship Builder
Executive Communication & Influencer
Project & Process Management
'Can-Do' Attitude in the Face of Ambiguity
Continuous Improvement Mindset
Complex Problem-Solving
Trusted Advisor & Business Development
Great Impact Creation Through Collaboration
Highly Self-Motivated & Self-Organization
Customer Relationship Management
Works Well Under Deadline Constraints
Experienced at Managing Diverse Virtual Teams
Work History
Sales Manager, 10/2020 to Current Robert Bosch Tool Corporation – Lexington, KY,
Supervise inside sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
Responsible for identifying, hiring and training, highly-qualified individuals and effectively onboarding and managing team through Change Management to ensure readiness and buy-in to support new programs, procedures, sales strategy tools and best practices.
Growing sales and boosting profits by applying proactive management strategies and enhancing sales trainings weekly with Inside Sales Agents to identify techniques to overcome sales obstacles.
Track KPIs and behavior with scorecards and dashboards responsible for motivating team through leadership and rewards to hit pipeline and sales targets. Generate conclusions and actions from direct reports performances.
Hold one-on-one’s for mentoring and identifying where goals are falling short and areas of improvement.
Improving centralized processes and practices company-wide to reduce cycle time, improving efficiency and effectiveness and generating new business and lead to successful closings.
Utilizing multi-channels and web-based products and apps with teams, partners and customers via Slack, Follow Up Boss CRM, CallAction, G-Suite, Zoom, Google Meets, MS Office 365, Cloud.
Reorganized and optimized leads' management by implementing smart lists, tags in Follow Up Boss CRM as solutions to target specific customers. Adding drip campaigns and actions that ensure customer touches are increased 3x to yield positive conversion results.
Handle customer relations issues, enabling quick resolution and client satisfaction.
Best practices established to qualify leads, cultivate new business through consultative approaches, nurture clients and scale business opportunities with strong rapport, trust, expertise, and commitment.
Self-starter with strong communication skills (verbally and written) and time management that aid in problem solving, superior customer satisfaction; working in fast-paced environment that pivots often.
Strong customer relationship management with 70 business partners and customers.
Results oriented hence high conversion rates established and motivated to deliver and exceed performance goals. Solely brought in more than $60M in sales volume in less than 12 months when previous Inside Agent.
Customer centric and maintain relationships and uncover multiple opportunities by identifying needs and offering appropriate services.
Senior Manager, 10/2015 to 10/2020 Amc Entertainment Inc. – Stafford, TX,
Inside Sales and Outside Acquisition real estate experience, generating net revenue close to $3M+.
Built strong customer relationships through consultative and solutions-oriented approaches.
Trained team to handle customer objections and uncovering any deal breakers through proven techniques that convert clients and reduce sales cycle.
Created effective campaigns and initiatives to scale business opportunities.
Obtained data analytics to obtain business insights and aid process improvement and optimization by proposing innovative solutions to challenges.
Podio CRM Expert, DocuSign – resolved and troubleshooted technical and quality issues; created/modified CRM flows, track, triage and resolved bugs.
MLS Matrix and IMAPP used to determine ARVs for real estate property evaluations and offer preparation when meeting customers.
Gathered data for CMA’s, researched market conditions and trends, analyzed CAP rates, rent rolls and land.
Involved in quarterly and yearly business planning, marketing influencers’ analyses, KPIs and other metric reporting.
Evaluated hiring and involved in onboarding, firing and promotions requests.
6 direct reports supervised.
Operations Director, Co-Owner, 08/2014 to 10/2015 Cdw – Gilbert, AZ,
Directly created and managed product planning and development process, evaluated new ideas, launched product lines through careful product strategy, marketing and product management.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Involved with private labels for yoga studios, spas, hotels and other companies.
Built brand awareness through various marketing channels; closely worked with movie production companies and celebrities, and capitalized on social media platforms to increase brand recognition. Involved with ESPY Awards, CW and regularly on Huff Post Live.
Ran permits, licensing, accounts receivable and payable, sales and use tax.
Put together realistic budgets based upon costs and fees for successfully operating business.
Reconciled daily sales, returns and financial reports in Excel.
Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports. Prepped and approved P&Ls.
Remained up-to-date on current trends and attended industry trade shows, expos and markets to view and order inventory, and develop innovative patented products.
Designed, prepared and analyzed sales performance, product metrics and financial reports.
Reviewed financial and operational reports on regular basis to make effective decisions.
Managed retail software, GS1 US, POS, inventory management, data management, store management.
Sales Operations Supervisor, 08/2011 to 08/2014 United Parcel Service – City, STATE,
Provided sales support to Americas Region in Business Development (BD) unit by analyzing sales performance and enhanced sales force visibility and productivity; enabled rapid growth of company’s pipeline and sales funnel; handled sales management and business process improvement.
Monitored sales, products and services performance and metrics collected to review Sales Account Executives and Directors for sales effectiveness, operational excellence and volume by territory.
SME and Content Owner for Scout via intranet; maintained and shared up-to-date content for sales utilization.
Directly reported and worked with Directors and VP for President for strategic planning.
Supervised 3 LATAM direct reports and strong relationship with over 20 territory district managers.
Strong analytical and quantitative skills; data mining raw data through Data Warehouse; sales funnel insights and validated data and results consolidated to be able to make recommendations and drive action plans; created Excel and macro-enabled VBA reports for productivity, sales and operations efficacy analyses; high-level use for upper-level sales operations management team and region.
Evaluated performance of Account Executives through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
Education
MBA: International Business, Expected in 2010 Nova Southeastern University - Davie, FL GPA:
Member of NISA, Sigma Beta Delta.
Bachelor of Science: International Business, Expected in 2007 Nova Southeastern University - Davie, FL GPA:
Member of SIFE. International Honor Society, '06 & National Honor Society of Collegiate Scholars, '05.
Dean's List.
Awards
2022: Top Closed Units and Top Business Partnership; Awarded the Stronger Together Award.
Licenses
2020 – Florida Real Estate License #SL3487267
Certifications & Trainings
AZ-900 Microsoft Certified Azure Fundamentals
SC-900 Microsoft Security, Compliance, and Identity Fundamentals
MS-900 Microsoft 365 Fundamentals
Project Management Simplified
Project Management Foundations: Requirements; Diversity, Inclusion, and Belonging
How to Build Virtual Accountability
Developing Your Emotional Intelligence
Leading with Fearless Mindfulness
Skills for Inclusive Conversations
REI Sales Academy with John Martinez - 6 weeks
Agent Academy Sales Velocity with Bill Pipes - 12 Weeks
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