Sales Manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Goal-driven and accomplished Sales Manager bringing a 7-year career history in developing and maximizing product sales. Skilled at aiding in product marketing efforts. Highly motivated with extensive customer service skills. Customer-oriented, strategic-thinking sales management professional who is successful in cultivating partnerships through positive rapport, tailored solutions and client engagement.

Outgoing sales professional with track record in building and retaining accounts by providing support and attentive service. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Expertise in marketing strategies, product promotion, and working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.

  • Superior communication skills
  • Strategic planning
  • Effective team player
  • Dependable and reliable
  • Attention to detail
  • Quick learner
  • Time management
  • Relationship building
  • Superior organization skills
  • Product and Service Sales
  • Goals and Performance
  • Analytical problem solver
  • Accomplished Manager
  • Verbal and written communication skills
  • Cheerful and energetic
  • Effective Retail Sales Manager
  • Resolution-oriented
  • Exceptional multi-tasker
  • Persuasive negotiations
  • Budgeting and P&L
  • Product and service management
  • Profit and revenue-generating strategies
  • Medical device products and services
  • Rapport and relationship building
  • Negotiations expert and strong deal closer
  • Consultative and relationship selling
  • Team oversight
Sales Manager, 01/2016 to 11/2022
TripleliftLos Angeles, CA,
  • Sales manager who travels to sell health and wellness products to customers all over the world.
  • Attended trade shows for in-person engagement and network building.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance and on-time record.
  • Solved customer challenges by offering relevant products and services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Processed various customer orders per day.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Increased purchase amounts by cross-selling with similar products.
  • Developed trusting relationships with customers by making personal connections.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
Tech Customer Service, 06/2022 to 07/2022
Mcdonald'sGreenwood, MS,
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Issued product and service recommendations according to specified queries.
  • Installed, set up and repaired devices and system components.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Greeted customers and responded to informational requests.
  • Collected credit card and cash payments to complete transactions for customer orders.
Virtual Customer Service Associate, 05/2022 to 06/2022
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with customers while accessing, reading and inputting information into numerous applications.
  • Maintained composure and patience in dealing with aggressive customers.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Implemented sales engagement programs to reward customers and nurture relationships.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Cashier, 05/2013 to 12/2013
ShopRiteCity, STATE,
  • Helped customers complete purchases, locate items and join rewards programs.
  • Worked closely with shift managers to solve problems and handle customer concerns.
  • Worked to maintain a steady pace and efficient work environment.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
Education and Training
High School Diploma: , Expected in 06/2015
West Scranton High School - Scranton, PA
  • Avid hiker and camper.
  • Led hiking expeditions near AT trail.
  • Led a hiking group up the Manitou Incline, CO.
  • Worked alongside counselors at a younglife youth camp for children and teens.
  • Worked in a group setting, called 'peer buddies', working to educate and have interactions with children with disabilities.
  • Managed a successful sales team who consistently exceeded sales goals each month.

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Resume Overview

School Attended

  • West Scranton High School

Job Titles Held:

  • Sales Manager
  • Tech Customer Service
  • Virtual Customer Service Associate
  • Cashier


  • High School Diploma

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