Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
A motivated and talented team leader of over 15 years with the ability to foster an environment of success for any business team. A very high energy person that adapts quickly to the daily needs of the business, as well as understanding the needs of the team at the same time. Accept guidance and criticism well, executes company direction and plans in a timely manner.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2010 to Present Sales Manager Evs | Fairfield, CA,
  • Complete and set day to routine for the store.
  • Build a solid performing sales team with a guest-centric focus.
  • Trained in the Scottsdale location, have been in current assignment for 4 months.
  • Previous quarter store finished at 63% FOCUS attachment with the revenue and gross profits trending the correct direction.
  • Location continues top-grade with the removal of 5 underperforming partners last quarter and adding 2 new currently with 2 on the bench.
01/2009 to 01/2010 Store Manager Murphy Usa, Inc. | Dothan, AL,
  • Set daily routine for store, organized and implemented organizational programs.
  • Ensure all seasonal sets, promotional sets and company planograms are set to deadline.
  • Created awareness about sales and how to impact them on a daily basis.
  • Developed a "DEAL OF THE DAY" program for store impacting the average basket ticket by $3 per sale.
  • This program has been adopted by entire district.
  • Was charged with a negative comping store as first assignment, store is currently positively comping and achieving sales plan.
01/2008 to 01/2009 Store Director The Realreal, Inc. | Bayside, NY,
  • Completed all facets of retail store management including client relations, training, sales management, inventory control, employee supervision and development, and acted as liaison between regional managers, account executives, and other store locations.
  • Trained and mentored employees in daily job responsibilities.
  • Enforced store and company standards, windows, displays, and fixtures.
  • Managed employee performance evaluations and incentive programs to increase employee productivity.
  • After three months was recognized by district team for abilities to coach sales team to drive attachment sales.
  • At the time decision to cease operations all facets of attachment sales were ranked in the top 20 of all districts (64).
01/2007 to 01/2008 Corporate Operations Manager / Store Manager Intuitive Surgical | Sunnyvale, CA,
  • Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team.
  • Supervised management staff, emphasizing sales performance and high standards of store operations.
  • Coached and mentored employees on business development, personal growth and performance management.
  • Planned and oversaw all aspects of marketing, customer demographics, as well as designed all promotional materials for email marketing.
  • Worked with market broker to purchase advertising time, placement and viewer share.Created company policy and procedure, especially in the areas of Point of Sale, Sales Processes, Safety and Purchasing.Introduced complimentary vendors to augment sales of diverse surplus product mix.Developed plan for new store growth, added 3 stores and online presence to company during tenure.
01/2004 to 01/2007 Store Services Manager / Area Manager BEST BUY #177 | City, STATE,
  • Managed 110 sales and support staff to perform all aspects of retail store operation.
  • Coached and mentored employees on sales development, personal growth and performance management.
  • Designed and delivered employee training classes on store procedures.
  • Monitored security measures and loss prevention and coordinated facility maintenance and upkeep.
  • Supervised and trained employees in daily on the sales process from start to finish, with a major focus on follow-up.
  • Coordinated management of staff, hiring, training, and employee development.
  • Coordinated staff schedules daily.
  • Managed 40 direct staff and developed/monitored a $53M annual operating budget.
  • Consistently ranked in the top 100 in all areas of responsibility during tenure.Developed business plans with teams in order to enhance their career growth, including empowerment to implement ideas on their own without hesitancy.Developed "World Class" practices with sales team to achieve success.
01/1999 to 01/2004 Specialty Sales Manager THE HOME DEPOT #469 | City, STATE,
  • Supervised and trained employees in daily job responsibilities.
  • Coordinated management of staff, hiring, training, and employee development.
  • Directed facility maintenance, and emphasized clean, fun, and hospitable shopping environment.
  • Coordinated staff schedules daily.
  • Managed 40 direct staff and developed/monitored $17M of the stores $64M annual operating budget.
  • Coordinated problem resolution strategies to improve procedures, systems and staffing.
  • Built a culture of customer service and sales development, creating the idea of attachment sales in a company that did not focus on those areas.
  • This focus built the most profitable group of departments in the western division.
  • Developed the number one flooring department in volume sales in the Western Division(318 stores) Completed a 4 week remodel in just over 2 weeks and under budget by $600,000..
  • Assisted in 5 additional store remodels as well, all completed early and under budget.
01/1996 to 01/2004 Home Improvement Sales Manager Sears Holdings Company | City, STATE,
  • Grand Opened this location as Lead Visual Coordinator, implemented all store displays, signing and was liaison to mall management for specialty displays in kiosks throughout the center.
  • Post grand opening was named Replenishment Team Supervisor.
  • Hired and developed staff to complete all job duties prior to opening daily; stocking shelves, product ordering, plan-o-gram resets, promotional displays and seasonal projects.
  • This position required a great deal of project planning and organization in order to be successful.
  • Three months later was promoted to Home Improvement Sales Manager where I hired and developed both commission and non-commissioned associates.
  • During this tenure we executed all company selling strategies and consistently achieved our sales budgets.
  • These areas of responsibility encompassed 5.5 million of the 18 million dollar store budget.
  • At this point was asked by the district staff become the District Trainer for Tools, this was a concurrent position, which was important as the company was introducing new manufacturers for the Craftsman tool line.
  • In this position I was responsible for 23 stores, new associate training.Developed a winning team, with regards to attachment and margin sales.District Trainer for Tools, implemented company programs and developed plans for challenged associates.
Expected in 1991 B.S | Biology and Business Administration Cal-State Fullerton, , GPA:
Biology and Business Administration
advertising, budgets, budget, business development, business plans, coach, client relations, customer service, direction, email, employee training, facility maintenance, FOCUS, hiring, inventory levels, inventory control, loss prevention, employee supervision, marketing, market, marketing and sales, merchandising, windows, organizational, performance management, problem resolution, Processes, project planning, promotional materials, Purchasing, retail, Safety, selling, Sales, sales development, sales management, Sales Manager, sales plan, sales and support, staffing, store management, Supervisor, Trainer, employee development

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