sales manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service.

Personable, friendly and solution-oriented sales representative with over 30 plus years of experience in service and support.

Energetic Sales Associate ready to drive customer satisfaction and increase sales.

Personable and dedicated Customer Service Representative with extensive experience in

Sales. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented.

Expertise in arranging new merchandise, managing cash registers and independently opening and closing store.

Diligent offering 30 plus -year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs.

Talented with experience handJessica needs of customers in busy day . Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.

Driven self with exceptional record of accomplishment in exceeding sales, service and performance targets.

Passionate about retail sales, customer relationship management and merchandising.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.


  • Relationship selJessica
  • Cash handJessica accuracy
  • Dispute mediation
  • Sales expertise
  • Reliable and energetic
  • Energetic self-starter
  • Problem-solving abilities
  • High-energy attitude
  • Listening skills
  • Quality control
  • Sales and customer service
  • Product Sales
  • Excellent communication skills
  • Retail merchandising expertise
  • Customer- and service-oriented

  • Cash register operation

  • Money accuracy
  • Outgoing personality
  • Clerical support

  • Shipping and receiving understanding
  • Sales and business development

02/2012 to 03/2020
Sales Manager Evs Burbank, CA,
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Maintained professional network of potential clients and business opportunities.
  • Streamlined new market entry processes by developing and implementing forecast order system.
  • Hired and motivated high-performing sales team achieving in new sales.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Tracked monthly sales to generate reports for business development planning.
01/2000 to 02/2012
Professional Manufacturers Representative PMR City, STATE,
  • Added new clientele to account base, using prospecting, market research and face-to-face networking to generate attention for company.
  • Kept logs of appointments, recording rates of appointments set per contact and sales closed per appointment to further define prospecting objectives.
  • Consulted with customers to evaluate needs, build perception of value and develop personalized quotes for product and service costs.
  • Represented manufacturer at trade shows, building brand recognition, establishing contacts and identifying potential service partners.
  • Hosted customer appreciation dinners and special events to maintain ongoing relationships with past clients and secure repeat business.
  • Refined product and service expertise and sales skills at professional association meetings, promoting company image through networking.
  • Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Networked to build client base and promote products to new and existing clients.
  • Learned customer needs and desires to suggest specific product options.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
06/2007 to 10/2009
Head Cashier Supervisor CVS Pharmacy City, STATE,
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Built and maintained working relationships with peers and upper management.
Education and Training
Expected in 12/1976
Bachelor of Arts: Finance in Banking
University Of New Hampshire, Manchester Branch - Manchester , NH
Expected in
Methodist Girls School - Singapore , Sing
Expected in 02/1971
High School Diploma:
Methodist Girls School - Singapore , S’pore

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Resume Overview

School Attended

  • University Of New Hampshire, Manchester Branch
  • Methodist Girls School
  • Methodist Girls School

Job Titles Held:

  • Sales Manager
  • Professional Manufacturers Representative
  • Head Cashier Supervisor


  • Bachelor of Arts
  • High School Diploma

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