sales manager resume example with 16 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

  • Sales Projections
  • Customer Trend Analysis
  • Problem Solving
  • Operating Procedures and Policies
  • Performance Evaluations
  • Team Recruiting and Onboarding
  • Customer Complaint Resolution
  • Relationship Building
  • Decision Making
  • Operational Records Review
  • Sales Records Management
  • Detail-Oriented
  • Time Management
  • Customer Service
  • Staff Training and Development
  • New Hire Onboarding
Work History
Sales Manager, 04/2019 - Current
Sunkist Growers Inc Visalia, CA,
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Held daily meetings with sales associates to identify techniques to overcome sales obstacles.
  • Monitored metrics to assess performance and implement continuous improvements.
  • Promote a positive customer experience by greeting all customers and assisting with their project needs.
  • Manage payroll
  • Hold associates accountable for job performance issues
  • Develop and train associates to ensure they perform to company standards
Pharmacy Technician, 05/2009 - 08/2012
Preferredone Golden Valley, MN,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked automated medication dispensing equipment.
Team Lead, 06/2006 - 12/2008
Asrc Federal Holding Company Fort Hood, TX,
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
Administrative Manager, 07/1999 - 05/2007
The University Of Oklahoma Norman, OK,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Optimized processes and supervised 20+ employees.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained store equipment, printers and fax machines.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
No Degree: General Studies, Expected in
Chesapeake College - Wye Mills, MD
Status -
High School Diploma: , Expected in 05/1994
North Caroline High School - Ridgely, MD
Status -

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Resume Overview

School Attended

  • Chesapeake College
  • North Caroline High School

Job Titles Held:

  • Sales Manager
  • Pharmacy Technician
  • Team Lead
  • Administrative Manager


  • No Degree
  • High School Diploma

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