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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hard working and energetic manager and top-rated sales associate with more than 9 years leading dynamic sales teams in fast-paced markets.

Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
  • 2015 Career Academy.com Needham, MA Project Management & Business Analyst Currently in progress.
  • 2001 NJIT University Newark, NJ Web Development ASP, Java, EJB, Java Beans 2000 Centurion Professional Training, Inc.
  • New York, NY Web Development Java, Java Applets & Servlets, JFC, JDBC, SQL, EJB, CGI, HTML & configuration of Apache Server.
Experience
01/2012 to Current
Sales Manager/Asst. Project Manager Lumber Liquidators Inc , STATE,
  • Implemented marketing strategies which resulted in 10% growth of customer base.
  • Evaluated material needs and labor requirements per project.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Designed new display ideas for merchandise, resulting in increased sales.
  • Generated business leads and displayed products at the Home Show in Secaucus Expo Center.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis.
  • Provided tech support in software implementations for SAP.
  • Purchased products for the region which fit the demographic demand.
  • Developed a business relationship with 20-22 house flippers within the region.
  • Evaluated inventory procedure in order to provide more efficient process.
01/2006 to 01/2011
Store Manager/Business Analyst CVS Pharmacy City, STATE,
  • Implemented production flow procedures to maximize the efficiency of staff Balanced vendor accounts, evaluated payroll discrepancies, completed weekly financial statements.
  • Increased sales by 10% per year over a two year period.
  • Applied safety procedures and policies as outlined in Department Safety Manual and OSHA regulations Developed and implemented in-house source organization system, increasing efficiency by 20%.
  • Troubleshooted and resolved web application and POS issues escalated from customer support and other departments with a 100% success rate.
  • Developed and managed project plans while providing status updates to management.
  • Analyzed departmental space requirements and created specialized text/graphic output for use in annual budgeting.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Gave recommendations and proposals for architectural improvements, design solutions and integration solutions, leading to company revenue growth.
  • Managed creative projects from concept to completion, managing outside resources including vendors Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Assessed and re-designed facility plans based on sales requirements and revised business model.
01/1999 to 01/2004
Software Engineer/ Business Analyst/ Asst. Project Manager Scientific Games International City, STATE,
  • Designed, documented and executed appropriate maintenance procedures including system upgrades, patch management and system backups.
  • Wrote & modified documentation for international & domestic systems for both clientèle & corporate.
  • Designed test plans and procedural documentation for installation and evaluation of systems.
  • Performed hardware & software implementations both domestically and internationally.
  • Completed full life cycle on software applications (SDLC) Wrote automated & test scripts using Kornshell, SQL & SCL Worked with SCL & QUASI testing tools.
  • Evaluated, Tested & aided in design of website, www.swisslotto.ch, Acted as liaison to customers both domestically and internationally.
  • Provided User Acceptance Testing (UAT) & production support for Delaware, Florida, Indiana, Korea, Norway, Pennsylvania, South Dakota & Switzerland.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Traveled domestically & internationally to Delaware, Korea & Switzerland.
  • Balanced financial reports, invoices & performed evaluation of accounting weeks.
  • Conducted presentations to customers & employees for various systems.
  • Demonstrated & instructed employees & customers on system functionality.
  • Performed Regression & Stress testing on: CORBA Servers, UNIX, Windows NT, Oracle 8.0, Visual Basic 6.0, Visual C++, Access, HOST, UML, JAM, JAVA IGM.
  • POS Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
Education
Expected in 1995
Bachelor of Science: Electrical Engineering Engineering Economic Analysis
Fairleigh Dickinson University - Teaneck, NJ
GPA:
Electrical Engineering Engineering Economic Analysis
Expected in
Minored: Computer Science
- ,
GPA:
Computer Science
Additional Information
  • Awards Scientific Games International, Inc. Dragon Award in 2003 for outstanding performance. Lumber Liquidators, Inc 2014 Outstanding sales growth for a new store. Hobbies Muscle & Import Cars, Motorcycles, Kickboxing, UFC, Body Building, Stock Market
Skills
accounting, administrative, approach, budgeting, hardware, concept, CORBA, customer service, customer support, documentation, financial reports, financial statements, full life cycle, graphic, help desk, inventory, JAVA, Kornshell, managing, marketing strategies, marketing, Access, Windows NT, Oracle 8.0, payroll, policies, POS, presentations, processes, project plans, proposals, retail, Safety, sales, SAP, SCL, SDLC, Servers, scripts, shipping, SQL, tech support, troubleshooting, UML, UNIX, upgrades, Visual Basic 6.0, Visual C++, website

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School Attended

  • Fairleigh Dickinson University

Job Titles Held:

  • Sales Manager/Asst. Project Manager
  • Store Manager/Business Analyst
  • Software Engineer/ Business Analyst/ Asst. Project Manager

Degrees

  • Bachelor of Science
  • Minored

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