Sales Manager / Assistant Sales Manager /Lab Supervisor Resume Example
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SALES MANAGER / ASSISTANT SALES MANAGER /LAB SUPERVISOR
Summary
Inspiring manager with extensive experience in optical retail industries and over 20 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Skills
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Experience
08/2018 to 06/2020
Sales Manager / Lab ManagerWal-Mart － Clarksville , TN
- Collaborated with staff and regional manager to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted professional skill development in the sales process and coached employees through effective training, management and motivation.
- Managed scheduling for employees to optimize productivity and minimizing overtime.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Assisted upper management with reporting sales data and assessing employee performance.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Followed prepared sketches and planogram to arrange consistent shelves and product placement.
- Earned reputation for good attendance and hard work.
- Managed environmental health and safety protocols including MSDS sheets/binder.
- Recognized by management for providing exceptional customer service and named Key Contributor for District 9 for May, 2019
- Coordinated optimal patient relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Oversaw 3 departments (exam lanes / sales floor / optical lab), establishing core values and operational mindset to establish solid foundation of principles and operational mindset.
03/2007 to 08/2017
Optical ManagerCherry Hill Public Schools － Cherry Hill , NJ
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Repaired and adjusted frames to meet customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Drove sales of second pairs and sunglass and anti-glare products by applying knowledge of customer preferences and active listening skills.
09/1992 to 06/2002
Mathematics TeacherMobile County Public Schools － City , STATE
- Taught various kinds of math at standard, remedial and advanced levels.
- Documented student assignments, attendance and test scores in online reporting systems.
- Aligned classroom instructional strategies with district, state and national requirements.
- Customized instructional plans to meet needs of different students.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
- Met with parents and guardians to discuss student progress and areas for improvement.
Education and Training
05/1992
Bachelor of Science: Mathematics EducationUniversity of Mobile － City, State
05/2016
Computer ProgrammingPensacola State College － City, State
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Resume Overview
School Attended
- University of Mobile
- Pensacola State College
Job Titles Held:
- Sales Manager / Lab Manager
- Optical Manager
- Mathematics Teacher
Degrees
- Bachelor of Science : Mathematics Education
Computer Programming
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