Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
Customer service
Organization
Result interpretation
Closing techniques
Employee orientation
Employee Retention
Activity organization
Presentations and public speaking
Brand-building strategies
Merchandising
Item promotion
Sales and marketing strategies
Education
Southern New Hampshire UniversityHooksett, NHExpected in ā ā:Sociology - GPA:
Illinois State UniversityNormal, ILExpected in ā ā:Special Education - GPA:
Plainfield East High SchoolPlainfield, ILExpected in 2015 ā āHigh School Diploma: - GPA:
Certifications
Apprentice Optician
Work History
K. Hovnanian Companies - Sales Manager Chester, MD, 10/2019 - Current
Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Trained team members in successful strategies to meet operational and sales targets.
Worked jointly with management assist with closing sales, cross-selling and upselling of products and services.
Implemented new employee engagement methods throughout the store, in order to help drive business and promote learning.
Helped oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Promoted exceptional customer service by engaging clients on sales floor.
Checked store merchandise regularly to ensure that it was properly displayed and replenished.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Havertys - Selling Manager Mcdonough, GA, 04/2019 - Current
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Supervised and evaluated staff of 16 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Listened to customer needs and desires to identify and recommend optimal products.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Analyzed and interpreted store trends to facilitate planning.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Compass Group Usa Inc - Staffing Supervisor Alexandria, LA, 10/2018 - 04/2019
Assisted with on-boarding process of 15 new hires in 2019.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Recruited and screened qualified potential employees.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Trudeau Memorial Center - Teacher's Assistant Warwick, RI, 06/2016 - 01/2018
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Partnered with teacher to plan and implement lessons following schoolās curriculum, goals, objectives and philosophies.
Supported instructor with test administration, curriculum development and assignment grading.
Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Supervised residential and day treatment children during class and on field trips.
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