Sales Manager Resume Example
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SALES MANAGER
Professional Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Skills
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Work History
Sales Manager , 01/2019 to Current
Knowlton Technologies, Llc – Watertown , NY
Knowlton Technologies, Llc – Watertown , NY
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Monitored CBD markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Created and launched new online marketing strategies, resulting in many new sales increase.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Organized promotional events and interacted with community to increase sales volume.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Expanded product distribution by adding more new distribution points in the region, including convenience stores, distributors, retail supermarkets and food services.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Identified opportunities for growth and collaborated with sales teams to reach sales goal.
- Developed international business relationships to drive business units abroad.
- Held weekly meetings with other management to identify techniques to overcome sales obstacles.
Cashier , 01/2018 to 10/2018
New Season – Pinellas Park , FL
New Season – Pinellas Park , FL
- Operated cash register for cash and credit card transactions with 100% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with special services, account updates and promotional options.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with management to solve problems and handle customer concerns.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Reviewed weekly sales circulars and monitored price changes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Educated customers on promotions to enhance sales.
Licensed Life Insurance Agent, 06/2017 to 01/2018
Vacasa – Kapaʻa , HI
Vacasa – Kapaʻa , HI
- Supported underwriters with customer accounts.
- Created sources for continuous client referrals within community and with businesses.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Built relationships with clients through active listening to ensure I provided excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Responded to customer calls within 2 hours to swiftly resolve issues and answer questions.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Monitored social media and online sources for industry trends.
- Developed team communications and information for group meetings.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising, protecting company reputation and loyal client base.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Shift Manager, 05/2015 to 01/2018
Marco's Pizza – City , STATE
Marco's Pizza – City , STATE
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Managed schedules and found coverage for short shifts.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained back-up associates and led crew members in managing operations of storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma: 06/2016
Rome Free Academy - City, State
Rome Free Academy - City, State
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Resume Overview
School Attended
- Rome Free Academy
Job Titles Held:
- Sales Manager
- Cashier
- Licensed Life Insurance Agent
- Shift Manager
Degrees
- High School Diploma : 06/2016
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