Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
Customer service-oriented
Retail merchandising specialist
Basic administrative knowledge
Detail-oriented
POS software expert
Extensive sales background
Data entry
Staff training and development
Telecheck processing terminal experience
Goal-oriented
Excellent communication skills
Strong work ethic
Work History
Sales Manager06/2010
to Current Sprint – Long Beach,
California
Meeting and exceeding my personal monthly sales quota
Giving excellent customer service to ensure a positive customer experience, and to achieve positive customer feedback
Suggestive selling of accessories and broadband internet service
Total Equipment Protection Pacesetter
Providing technical support in store, and over the phone
Reviewing customer accounts, and analyzing plan information to ensure the customer is on the best plan for his/her needs
Counting the nightly deposit, and other closing duties
Handling customer concerns, and ensuring customer satisfaction
Top performer in CSAT survey
Training new employees, and educating current employees on new/upcoming sales promotions
Motivating team and driving sales in store
Contacted other store locations to determine merchandise availability
Built relationships with customers to increase likelihood of repeat business
Customer Service Supervisor11/2006
to 07/2010 Best Buy – El Segundo,
California
Reviewing employee performance, and counseling employees for positive and negative behavior.
Creating action plans to effectively improve my departments performance
Assisting customers with any concerns they may have
Actively assisting all departments within the store with price overrides
Peoplesoft Payroll Software
Oversaw inventory and office supply purchase
Implemented innovative programs to increase employee loyalty and reduce turnover
Developed and rolled out new policies
Promoted from customer service representative to Customer service supervisor within 9 months
Interviewed job candidates and made staffing decisions
Assigned employees to specific duties to best meet the needs of the store
Instructed staff on appropriately handling difficult and complicated sales
Examined merchandise to verify that it was correctly priced and displayed
Scheduled and led weekly store meetings for all employees
Reported to the district manager regarding all store and staff issues
Trained and developed new associates on POS system and key sales tactics
Receptionist01/2006
to 12/2006 Animal Medical Center – Lomita,
CA
Checking patients in and out of the office
Answering a high volume of phone calls
Scheduling and confirming appointments
Cleaning exam rooms, and making sure office is neat and organized
Maintaining patient files
Ordered and distributed office supplies while adhering to a fixed office budget
Opened and properly distributed incoming mail
Front Desk Clerk02/2004
to 02/2006 Doubletree Hotel – Carson,
CA
Greeted, registered and assigned rooms to guests
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Education
Associate of Arts: CurrentLong Beach City College-
Long Beach,
CA
