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Sales Manager Resume Example

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SALES MANAGER
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
  • Customer service-oriented
  • Retail merchandising specialist
  • Basic administrative knowledge
  • Detail-oriented
  • POS software expert
  • Extensive sales background
  • Data entry
  • Staff training and development
  • Telecheck processing terminal experience
  • Goal-oriented
  • Excellent communication skills
  • Strong work ethic
Work History
Sales Manager06/2010 to Current
Sprint – Long Beach, California
  • Meeting and exceeding my personal monthly sales quota 
  • Giving excellent customer service to ensure a positive customer experience, and to achieve positive customer feedback
  •  Suggestive selling of accessories and broadband internet service
  •  Total Equipment Protection Pacesetter
  •  Providing technical support in store, and over the phone
  •  Reviewing customer accounts, and analyzing plan information to ensure the customer is on the best plan for his/her needs
  •  Counting the nightly deposit, and other closing duties
  •  Handling customer concerns, and ensuring customer satisfaction 
  • Top performer in CSAT survey
  • Training new employees, and educating current employees on new/upcoming sales promotions
  • Motivating team and driving sales in store
  • Contacted other store locations to determine merchandise availability
  • Built relationships with customers to increase likelihood of repeat business
Customer Service Supervisor11/2006 to 07/2010
Best Buy – El Segundo, California
  •  Reviewing employee performance, and counseling employees for positive and negative behavior.
  • Creating action plans to effectively improve my departments performance
  •  Assisting customers with any concerns they may have
  •  Actively assisting all departments within the store with price overrides
  •  Peoplesoft Payroll Software
  • Oversaw inventory and office supply purchase
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Developed and rolled out new policies
  • Promoted from customer service representative to Customer service supervisor within 9 months
  • Interviewed job candidates and made staffing decisions
  • Assigned employees to specific duties to best meet the needs of the store
  • Instructed staff on appropriately handling difficult and complicated sales
  • Examined merchandise to verify that it was correctly priced and displayed
  • Scheduled and led weekly store meetings for all employees
  • Reported to the district manager regarding all store and staff issues
  • Trained and developed new associates on POS system and key sales tactics
Receptionist01/2006 to 12/2006
Animal Medical Center – Lomita, CA
  • Checking patients in and out of the office
  •  Answering a high volume of phone calls
  •  Scheduling and confirming appointments
  •  Cleaning exam rooms, and making sure office is neat and organized
  •  Maintaining patient files
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Opened and properly distributed incoming mail
Front Desk Clerk02/2004 to 02/2006
Doubletree Hotel – Carson, CA

  • Greeted, registered and assigned rooms to guests
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Education
Associate of Arts: CurrentLong Beach City College- Long Beach, CA
  • 3.5 GPA
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Resume Overview

Companies Worked For:

  • Sprint
  • Best Buy
  • Animal Medical Center
  • Doubletree Hotel

School Attended

  • Long Beach City College

Job Titles Held:

  • Sales Manager
  • Customer Service Supervisor
  • Receptionist
  • Front Desk Clerk

Degrees

  • Associate of Arts : Current

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