sales manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Organized and dedicated to streamlining procedures. Highly organized, proactive and punctual with team-oriented mentality.

  • Troubleshooting and repairing electronic components down to the board level.
  • Over 25 years of experience building and deploying computers.
  • Ability to properly install and troubleshoot multiple types of cabling (CAT5e/6, Phone, Fiber, Coax, etc…)
  • Ability to work in a fast paced, pressured-stressed environment.
  • Product and Service Management
  • Persuasive Negotiations
  • Sales Tracking
  • Customer Trend Analysis
  • Decision Making
  • Customer Service
  • Staff Training and Development
  • Networking Events
  • Problem Solving
  • Verbal and Written Communication
  • Detail-Oriented
  • Problem-Solving
  • Time Management
  • Relationship Building
  • Operating Procedures and Policies
  • Territory and Account Management
  • Social Media Savvy
  • Lead Generation
  • Excellent Communication Skills
  • Territory Sales Management
  • Key Account Management
  • Service-Driven Sales
  • Prospecting Skills
  • Sales Presentations
Sales Manager, 10/2020 to 05/2022
Smc CorporationRichmond, VA,
  • Sourced new sales opportunities through inbound lead follow-up
  • Employed strategic questions to gather information and understand customers' needs, identifying sales opportunities
  • Designed a solution specific to the customer based on their needs and goals that had been previously identified
  • Assisted customers with acquiring financing or developed payment plans that catered to their financial circumstances
  • Created orders, contracts and layouts
  • Managed relationships from initial phone call all the way through delivery
  • Maintained an organized database and CRM to better manage all leads.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Maintained professional network of potential clients and business opportunities.
Outside Sales, 01/2018 to 10/2020
Colony Tire CorporationRocky Mount, NC,
  • Travel within sales territory to meet with business owners/operators of individual or chain locations in the hospitality industry
  • Conduct face-to-face, video or phone calls to discuss how certain products or services can benefit them financially and professionally.
  • Maintained open communication with leadership to facilitate business development.
  • Educated customers on product features and technical details to highlight benefits.
  • Utilized upselling techniques to maximize revenue.
  • Attended trade shows and sales conferences to network and obtain new business relationships.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Collaborated with other departments to complete sales transactions.
  • Conducted customer needs analysis to deliver relevant products or services.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Organized sale calls with customers and vendors.
  • Collaborated with colleagues to exchange selling strategies and marketing information.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Generated sales by prospecting, negotiating contracts and closing.
  • Performed comprehensive market research to expand sales.
Senior Field Service Technician, 05/2014 to 01/2018
Matthews InternationalTualatin, OR,
  • Ensure satisfaction of all customers within approximately 6700sq. miles.
  • Provide first-line support for designated field technicians
  • Effectively diagnosed technical problems and resolved errors.
  • Submitted reports to Director of Field Service on a regular basis.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Safely drove company's vehicle and used field automation systems.
  • Observed field safety protocols to prevent injuries and accidents.
  • Communicated with vendors, upper management and peers.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Oversaw onsite and offsite maintenance, repair and installation jobs.
  • Performed annual and preventive system service maintenance.
  • Handled telephone support calls to determine issues and provide solutions.
  • Analyzed equipment data to isolate and diagnose faults.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Collaborated with team members to assess equipment performance needs.
Field Service Technician, 05/2011 to 05/2014
Gpm InvestmentsGlade Spring, VA,
  • Services Calls for troubleshooting and hardware repairs
  • System and network infrastructure installations
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Communicated with vendors, upper management and peers.
  • Trained customers on equipment after installation.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Handled telephone support calls to determine issues and provide solutions.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Explained and demonstrated equipment operations to customer.
  • Explained and recommended service options to customers and detailed costs.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Analyzed equipment data to isolate and diagnose faults.
  • Collaborated with team members to assess equipment performance needs.
Technical Supervisor, 10/2006 to 02/2010
BridgesmnClearwater, MN,
  • Receive and screen applications for new hires
  • Provide initial interview to potential candidates
  • Providing training, technical direction and guidance to Slot Technicians in installing, upgrading, converting, servicing, adjusting and repairing gaming equipment
  • Organizing Preventive Maintenance and project schedules following proper department procedures
  • CRT and LCD monitor repair
  • Assisting the IT department with their networking needs on the casino floor
  • Database analysis and data input in MS Access
  • Analyzing financial reports to determine best course of action in order to increase revenue.
  • Ordered supplies and managed inventory.
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Developed strategies to align staff with corporate goals.
  • Troubleshot and resolved problems with programs and systems.
  • Maintained inventory levels and kept adequate stock in product displays on sales floor.
  • Coordinated installation of updated computer programs and systems.
  • Evaluated and reviewed staff performance.
Senior Field Service Engineer, 08/2001 to 10/2006
Siemens CorporationColumbia, SC,
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Submitted reports to Director of Field Service on a daily basis.
  • Traveled to designated area on short notice to support clients by working weekends and overtime.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Performed complex technical functions on gaming systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Identified engineering problems and recorded solutions for reference purposes.
  • Repaired defectives units using manuals and tools.
  • Recommended equipment design changes and upgrading.
  • Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
Education and Training
Hospitality And Tourism Management Certification: , Expected in 04/2020 to Florida Atlantic University - ,
Casino Gaming Course: , Expected in 09/2013 to Bally Technologies Headquarters - Las Vegas, NV,
GED: , Expected in 09/2013 to Seminole State College of Florida - Sanford, FL
High School Diploma: , Expected in 06/1997 to Liceo Secundario Ruben Dario - Puerto Plata, Dominican Republic,
Additional Information
  • AWARDS RECEIVED “, Million Dollar Moment Maker” award from Seminole Casino for outstanding customer service. Received the yearly President’s Award 3 times from Pinnacle Hospitality Systems for outstanding customer service and goals achieved by more than 25% over quota.
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Florida Atlantic University
  • Bally Technologies Headquarters
  • Seminole State College of Florida
  • Liceo Secundario Ruben Dario

Job Titles Held:

  • Sales Manager
  • Outside Sales
  • Senior Field Service Technician
  • Field Service Technician
  • Technical Supervisor
  • Senior Field Service Engineer


  • Hospitality And Tourism Management Certification
  • Casino Gaming Course
  • GED
  • High School Diploma

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