- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Results-driven Product Support Manager offering 13 plus-year background identifying and executing product development vision by studying company financial goals and demands of value chain. Polished in preparing go-to-market strategies and analyzing customer experience to improve retention. Certified in diesel equipment repair and preventative maintenance records. Adaptable and diligent professional possessing excellent problem-solving and time management abilities. I have owned my own business and maintained a fleet of equipment to maximize efficiency and prevent downtime. I have developed and grown a team of sales professionals that have taken my current company to the next level.
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Lufthansa – Kentwood, MI,
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Found, Created, and managed a sales team of 8 employees and grew our sales from 21 million to 47 million total sales ytd
Lineage Logistics – Schaumburg, IL,
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Founded and managed my loggings business, growing revenue to $900,00 in first year.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Cultivated forClaire-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Home Depot – Bridgewater, NJ,
- Introduced and marketed new products by developing time-integrated plans with sales, advertising and production.
- Assessed product market data by calling on customers with field salespeople and evaluating sales call results.
- Brought new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analysis and establishing time schedules.
- Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
- Determined customers' needs and desires by specifying research needed to obtain market information.
- Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
- Maintained product management staff by recruiting, selecting, orienting and training for over 20 employees.
- Obtained product market share by working with sales directors to develop product sales strategies.
- Managed and coordinated new releases and distribution of Parts and Service.
Abm – Puyallup, WA,
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Supervised employee performance, preventive maintenance and safety.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Developed and implemented employee incentive programs to promote top performance.
- Conducted training, licensing and vehicle inspections for new employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
- Rolled out improved training programs for maintenance employees.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
East Mississippi Community College - Scooba, MS
Northeast Lauderdale High School - Meridian, MS,
Level I Caterpillar Diesel Mechanic
Completed Caterpillar Business Tools For Service Managers
Completed Time Management Caterpillar Training
Bobcat Sales Professional Bronze level heavy equipment
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School Attended
- East Mississippi Community College
- Northeast Lauderdale High School
Job Titles Held:
- Sales Manager
- Owner/Operator
- Product Support Manager
- Preventative Maintenance Manager
Degrees
- Associate of Science
- High School Diploma
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