Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven Product Support Manager offering 13 plus-year background identifying and executing product development vision by studying company financial goals and demands of value chain. Polished in preparing go-to-market strategies and analyzing customer experience to improve retention. Certified in diesel equipment repair and preventative maintenance records. Adaptable and diligent professional possessing excellent problem-solving and time management abilities. I have owned my own business and maintained a fleet of equipment to maximize efficiency and prevent downtime. I have developed and grown a team of sales professionals that have taken my current company to the next level.

  • Customer Trend Analysis
  • Profitability Assessments
  • Decision Making
  • Leadership and People Development
  • Annual Planning
  • Organizational Development
  • Effective Communicator and Public Speaker
  • Integrity and Transparency
  • Heavy Equipment safety procedures
  • Troubleshooting expertise
  • Vast mechanical knowledge
  • Equipment inventories
  • Hazardous materials cleaning
  • Complete repair services
  • Blueprints and schematics
  • Training & Development
  • Responsible
  • Good listening skills
  • Adaptability
  • Compliance reviews
  • Organization and Time management
  • First Aid/CPR
  • Self-motivated professional
  • Computer skills
Work History
Sales Manager, 02/2017 to Current
LufthansaKentwood, MI,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Found, Created, and managed a sales team of 8 employees and grew our sales from 21 million to 47 million total sales ytd
Owner/Operator, 07/2015 to 01/2017
Lineage LogisticsSchaumburg, IL,
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Founded and managed my loggings business, growing revenue to $900,00 in first year.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Cultivated forClaire-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Product Support Manager, 02/2012 to 05/2015
Home DepotBridgewater, NJ,
  • Introduced and marketed new products by developing time-integrated plans with sales, advertising and production.
  • Assessed product market data by calling on customers with field salespeople and evaluating sales call results.
  • Brought new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analysis and establishing time schedules.
  • Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
  • Determined customers' needs and desires by specifying research needed to obtain market information.
  • Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
  • Maintained product management staff by recruiting, selecting, orienting and training for over 20 employees.
  • Obtained product market share by working with sales directors to develop product sales strategies.
  • Managed and coordinated new releases and distribution of Parts and Service.
Preventative Maintenance Manager, 01/2008 to 02/2012
AbmPuyallup, WA,
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Supervised employee performance, preventive maintenance and safety.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Developed and implemented employee incentive programs to promote top performance.
  • Conducted training, licensing and vehicle inspections for new employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Rolled out improved training programs for maintenance employees.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
Associate of Science: Forest Science, Expected in 05/2005
East Mississippi Community College - Scooba, MS
High School Diploma: , Expected in 05/2002
Northeast Lauderdale High School - Meridian, MS,

Level I Caterpillar Diesel Mechanic

Completed Caterpillar Business Tools For Service Managers

Completed Time Management Caterpillar Training

Bobcat Sales Professional Bronze level heavy equipment

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School Attended

  • East Mississippi Community College
  • Northeast Lauderdale High School

Job Titles Held:

  • Sales Manager
  • Owner/Operator
  • Product Support Manager
  • Preventative Maintenance Manager


  • Associate of Science
  • High School Diploma

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