sales manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Analytical, strategic-thinking and meticulous sales professional with over 15 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Talented at identifying customer needs to deliver effective solutions.
Accomplishments
Created a company-wide, comprehensive training program for all sales team members.
Skills
Product and Service Sales
Goals and Performance
National accounts management
Sales processes
Sales operation
Operations
Analytical problem solver
Positive and upbeat
Direct sales
Account management
Extensive personal network
Verbal and written communication
Relationship building
Sales expertise
Sales presentations
Review of contracts
Coaching and mentoring
Time management
New Business Development
Solution selling
Complaint resolution
Professional telephone demeanor
Retail store support
Retail materials management
Stocking and replenishing
Stock management
Creative problem solving
Training development aptitude
Staff education and training
Key holder experience
Money handling abilities
Technical Support
Strategic sales knowledge
Multi-line phone talent
Good listening skills
POS systems expert
Warehousing functions
Work History
Sales Manager, 01/2010 to 12/2019 Lytt – Houston, TX,
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
Created and launched new online marketing strategies, resulting in a 60-65% sales increase.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Increased monthly gross sales from and greatly exceeded goals for sales, revenue and profit margins.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
Increased revenue by working closely with key vendors.
Held weekly meetings with all employees to identify techniques to overcome sales obstacles.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
Wireless Sales Consultant, 01/2007 to 11/2009 At & T – West Memphis, AR,
Upsold customers by recommending accessories and promotions to increase revenue.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Accepted and processed payments and purchases for new equipment using POS system.
Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Discussed Product or Service with customers, outlined restrictions and educated on policies.
Assisted customers by answering questions and fulfilling requests.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Increased business sales utilizing Product or Service knowledge.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Private Investigator, 06/2005 to 12/2006 HUB Enterprises – City, STATE,
Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
Operated in full compliance with NY, NJ, CT, MA, MS, LA laws covering interactions with individuals, records searches and allowable surveillance techniques.
Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
Conducted mobile and stationary surveillance on subjects of different investigations.
Investigated individuals claiming disability to identify and document fraud.
Staked out locations to locate individuals and gather evidence of unlawful activities.
Uploaded all evidence into case management system each day.
Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
Compiled exceptional notes for each case, including movements of individuals and collected documentation.
Conducted surveillance for up to 10 hours at time.
Surveilled individuals covertly to investigate issues such as fraud and infidelity.
Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
Collected documentation such as witness statements, video recordings and photographs to support case findings.
Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Education
High School Diploma: Honors And Advanced Studies, Expected in 06/2000 to St. Martin High School - Ocean Springs, MS, GPA:
: , Expected in to Mississippi Gulf Coast Community College - Gautier, MS, GPA:
Additional Information
I always seem to find myself on the winning team, subconsciously initiating healthy competition that leads to everyone involved benefiting. I strive to be the best at whatever it is I'm doing and it's achievable only because of my innate ability of awareness to my surroundings, no matter what that may be. I will be an asset for whatever team that I'm on bringing along an energy that is positive and contagious.
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