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Sales Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Profile
Extensive experience working in a high traffic and pressure environment with accomplishing and exceeding sales and company goals. Polished leadership skills, with ability to motivate teams to increase productivity. Deep understanding of technology with focus on delivering business solutions. 6 years plus in customer service with keeping an outstanding business to client relationship. Ability to develop strategic sales tactics solutions to create new and sustain current revenue.
 
Experienced Sales Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Sales Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Sales Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Sales Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Quality focused Sales Manager adept at providing employees clear guidelines and targeted goals. Sales Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance. Driven Sales Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Reliable Department Manager with 7 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Qualifications
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Flexible schedule Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • Windows XP/Vista
  • Microsoft Office expert
  • DHCP/DNS Ethernet and Firewall proficient
  • LAN aptitude
  • Proficient in AVG, Printers, PC Security systems
  • MS Office proficiency
  • Accomplished with mobile devices
  • Coursework includes Computer Programming
  • Dean’s list for GPA of 3.5 or above
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Commission sales
  • Recruiting and interviewing
  • Reliable
  • Sales professional
Education
Montgomery College Rockville, MD Expected in 2010 Associate of Science : Biochemical Engineering - GPA : Biochemical Engineering
Relevant Experience

Promoted to Sales Manager after 2 years in the Sales Associate position. Interviewed over 70 people and successfully staffed 50 new store locations. Increased checkout accuracy from 60% to 82% by improving cashier training. Awarded “Top Sales Manager of the Year” in 2014. Developed and implemented new loss prevention methods which resulted in a .28% reduction in shrinkage rates.
Experience
Martin Automotive Group - Sales Manager
Ontario, CA, 04/2010 - Current
  • Oversee, manage, and develop sales team to meet and exceed company standards in a 7 million dollar traffic location.
  • Promote new revenue by personal visiting local gyms, athletic events, schools to display a wide view of products and sales we have that will meet our current and future customer needs.
  • Monitor merchandise flow receive from trucks and project planograms to insure the product is being delivered 100% effectively and efficiency.
  • Hire and develop staff with strategic planning solutions and strategies to accomplish daily task effectively so customer service will thrive.
  • Operate store at company standards daily to lower shirk and keep operations running at high efficiency.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
Skills
customer service, sales, strategic planning, view
  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

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Resume Overview

School Attended
  • Montgomery College
Job Titles Held:
  • Sales Manager
Degrees
  • Associate of Science