sales manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Seasoned Firefighter with 20 years of experience and extensive training in emergency response operations. Offering extensive list of successes building and leading talented teams in training, drills, and high-danger emergency events. Equipped with strong background overseeing group efforts across diverse facilities ranging in size and complexity. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.


    Combat veteran with three tours of duty in support of Operation Southern Watch and Operating Iraqi Freedom/Operation Enduring Freedom. Deployed to Haiti in January 2020 for earthquake relief in humanitarian effort. Awarded Top Sales Manager for Southwest Region in August 2019.

  • Customer Complaint Resolution
  • Detail-Oriented
  • Decision Making
  • Verbal and Written Communication
  • Time Management
  • Customer Service
  • Operating Procedures and Policies
  • Problem Solving
  • Emergency response procedures
  • Emergency medical treatment
  • Personnel management
  • De-escalation Techniques
Work History
Sales Manager, 09/2018 to 03/2020
Micron Technology, Inc.San Diego, CA,
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Exceeded regional annual sales target and names Top Sales Manager for Southwest Region in August 2019.
Unarmed Security Officer, 09/2015 to 06/2018
Stephens Inc.Houston, TX,
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Fire Protection Specialist, 07/1996 to 07/2016
Department Of DefenseDyess Air Force Base, TX,
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Compiled and maintained log books, run reports and training records.
  • Supervised cleaning and maintenance of buildings, rooms, and equipment.
  • Preserved order and discipline among subordinates and gave assignments and instructions.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Inspected apparatus, equipment, grounds and stations for proper order and condition on daily basis.
  • Prepared and adjusted schedules to cover demand.
  • Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
  • Trained, oversaw and corrected personnel fighting fires.
  • Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
  • Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Associate of Science: Information Technology, Expected in 11/2021 to Keiser University - Tampa, FL,
  • Member of Phi Theta Kappa
Technical Cerfiticate: Fire Protection, Expected in 03/1997 to Lois F. Garland DoD Fire Academy - Goodfellow Air Force Base, TX,
  • Completed continued professional development in Fire Protection throughout military career
  • Firefighter 1 and Firefighter 2
  • Airport Firefighter
  • Hazardous Materials Awareness, Operations, Technician, Incident Commander
  • Telecommunicator 1/2
  • Driver/Operator Aircraft Rescue Firefighting, Pumper, Mobile Water Supply
  • Fire Officer 1 and Fire Officer 2
  • Fire Instructor 1 and Fire Instructor 2
  • Fire Inspector 1
  • Rescue Technician with Confined Space
  • First-Aid First Responder with AED
  • National Institute Management System 100, 200, 300, 400, 700, 800

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Resume Overview

School Attended

  • Keiser University
  • Lois F. Garland DoD Fire Academy

Job Titles Held:

  • Sales Manager
  • Unarmed Security Officer
  • Fire Protection Specialist


  • Associate of Science
  • Technical Cerfiticate

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