Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Over 20 years of proven success and experience in automotive sales and finance management.
Skills
Sales processes
Financial Analysis
Business Development Expertise
Relationship Building and Management
Interpersonal Communication
Organizational Skills
Risk Mitigation
Cash Handling Expertise
Revenue Generation
Staff Management
Sales Professional
Platform Software Proficiency
Route One
Dealertrack
Reynolds & Reynolds
Ignite
Arkona
E-Leads
VIN Solutions
Provision/Stockwave/Conquest
V-Auto
CDK
AutoBase
DealerSocket
Darwin
Education
Connersville Senior High SchoolConnersville, iN, Expected in 05/1996 ā āHigh School Diploma: - GPA:
Ball State UniversityMuncie, iN, Expected in ā ā:General Studies - GPA:
5/1996- 8/1998
Work History
Micron Technology, Inc. - Sales Manager Folsom, CA, 07/2019 - Current
New Vehicle Responsibilities:
Maintain region leading volume in sales and customer satisfaction scores.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Ordered correct mix of new vehicles for Genesis inventory and merchandised vehicles effectively.
Verified current incentives, rates, money factors, reported new vehicles sold, and completed dealer trades.
Worked with advertising company to structure marketing campaigns via e-mail, print, television, and radio.
Submitted deals to various lenders to negotiate and maximize dealer gross profit prior to client entering finance office for delivery.
Pre-Owned Vehicle Responsibilities:
Worked on a 60 day turn around on trades and 90 day on auction purchased inventory.
Introduced a new segment of inventory based on location and market assessment. Pre-owned Trucks/Jeeps
Emphasis of focus on "specialty" trades.
Utilization of Provision and Stockwave to fill gaps in pre-owned inventory and purchase select vehicles in order to acquire rare trades that are highly desirable. Custom diesel trucks being #1 on that list.
Used Provision to assist with trade-in evaluations based on live market pricing against competitors.
Closely monitored lead response time as well as quality of response from sales staff. Adjusted lead volume to highest percentage appointment setting staff while implementing additional training for those lacking the ability to create urgency.
Micron Technology, Inc. - Lead Sales Manager/Director of Finance Longmont, CO, 10/2007 - 07/2019
Set clear departmental objectives and developed effective strategies to achieve targeted goals.
Recruited, interviewed, hired, and trained 10+ employees and implemented mentoring program to promote positive feedback and engagement.
Retained and promoted over 85% of employees within dealer group.
Engaged employees in business processes with positive motivational techniques.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Recommended loan approvals and denials based on customer loan application reviews.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Assessed employee performance and developed improvement plans.
Assisted GSM with recruiting, interviewing, and hiring new employees for Sales and Management positions.
Earnhardt Auto - Sales Manager Phoenix, AZ, 10/2005 - 10/2007
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Held weekly meetings with Sales Associates to identify techniques to overcome sales obstacles.
Developed strategic and impactful relationships with key suppliers and clients to foster profitable business initiatives.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Stanley Chevrolet - Internet Sales Manager City, STATE, 04/2003 - 10/2005
Updated company website with deals and product packages.
Acted as the first point of contact for Stanley Chevrolet.
Responded to internet inquires and phone calls in a timely manner.
Provided superior and individualized customer service.
Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 5%.
Helped in developing highly successful digital strategies for various platforms to attract customer engagement.
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Expanded customer base by identifying needs, developing solutions, and delivering client-centered products.
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