Sales Manager Resume Example Oneida Indian Nation

SALES MANAGER

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Adaptive team player
Active listening
Technologically savvy

Inbound and outbound calling
Courteous demeanor
Call center experience

Experience

Sales Manager|Oneida Indian Nation - Oneida , NY|01/2016 - 03/2019

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Negotiated and closed deals with minimal oversight.
Processed orders through system and coordinated product deliveries.
Prepared cash deposits up to $50,000 with zero discrepancies.
Provided every customer with professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Worked with off-site locations to find desired items for customers.
Answered customer emails and telephone requests for information.
Showcased vehicle features and took customers on test drives in local area.
Filled out paperwork to register vehicles and complete sales.
Responded to inquiries from potential customers via email and telephone.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.

Manager|Panera Bread Co - Independence , MO|05/2015 - 12/2015

Executed new training initiative to improve skills and develop leaders from within.
Led employee performance reviews and discussed improvement strategies with each team member.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Greeted and assisted all customers daily in high-traffic retailer.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Cross-sold additional products and services to purchasing customers.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Built loyal and long-lasting customer relationships from day one by providing quality service at all stages.
Responded in friendly and expert fashion to answer questions about each offering, price structures and availability.
Educated leads about package prices, benefits and terms of purchases.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.

Inbound Call Center Representative|Waste Connections - Cloquet , MN|08/2013 - 10/2014

Completed paperwork within established guidelines to document consumer requests.
Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Monitored queues and email inboxes to respond to consumers via multiple media formats.
Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Forwarded calls to management if outstanding issue required immediate resolution.
Set up and activated customer accounts.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Documented conversations with customers to track requests, problems and solutions.
Evaluated benefits for each caller to determine service needs and address concerns.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Game Master|Blizzard Entertainment - City , STATE|08/2011 - 02/2013

Educated guests on company, game and safety rules.
Delivered timely and accurate direction to keep game moving and players interested and engaged.
Organized, cleaned and tidied party and game rooms.
Observed and listened to players in order to stay up to date on gameplay.
Accomplished project objectives in technical and design areas to facilitate smooth, customer-focused gameplay.
Supported project advancement by delivering documentation for concepts, design, functional specifications, game progression flowcharting and content requirements.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.

Education and Training

Zapata High School||City|05/2003High School Diploma

Austin Community College|City, StateSome College (No Degree)

Resume Overview

School Attended

Zapata High School
Austin Community College

Job Titles Held:

Sales Manager
Manager
Inbound Call Center Representative
Game Master

Degrees

High School Diploma
Some College (No Degree)

Sales Manager Resume Example

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