Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in the sales and service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
District/Regional Trainer for sales and customer service
Established training priorities for sales and guest engagement for 16 stores in the Orange County area
Evaluated and identified high potential field management personnel
Recognized top performer in sales and customer service metrics.
Managed expense control, identified efficiencies for controllable and salary expenditures.
Improved management/staff team productivity through motivational training and mentoring.
Skills
Sales tracking
Profit and revenue-generating strategies
Budgeting and P&L
Brand-building strategies
Key account management
Consultative and relationship selling
Exceptional multi-tasker
Excellent communication skills
Resolution-oriented
Recruiting and Hiring
Superb time management
Team building
HR and payroll
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Access
Microsoft Powerpoint
Workday
Salesforce
Experience
08/2015 to Current
Sales ManagerOpendoor – Atlanta, GA,
Oversee all aspects of $50M+ annual revenue, big box furniture retailer.
Teach, train, and develop sales team in their understanding of Foundational Excellence (SOP, Talent, and Leadership) Working through Department Sales Managers to ensure all sales team members achieve daily, weekly, and monthly sales goals.
Daily assessment of sales team metrics, using barometers such as: total sales per hour, average selling price, revenue per transaction, and transactions per hour.
Store training facilitator for all on-boarding associates, as well as, all current sales associates.
Regional training facilitator for company "Guest Engagement Model" training class.
Organized and updated schedules to optimize coverage for expected customer demands.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture. While taking an interest in their personal growth.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Coach and mentored 70+ employees by offering constructive feedback through roleplay and observations,
Maintained solid revenue% growth rate year-over-year in Irvine location.
Ensure guests are given world class guest shopping experience to cultivate customer loyalty and retention.
Boosted company sales by developing and implementing strategic marketing approaches by targeting designers and commercial business segments.
Conduct job interviews, lead employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
04/2008 to 08/2015
General ManagerService Linen – Burlington, WA,
Oversaw all aspects of $30m+ annual revenue big box office supply retailer.
Recruited, hired and trained sales and service staff of 40-50. Directed 4 Assistant Managers.
District trainer for Assistant Manager Designate program.
Facilitated training workshop with assistant managers in order to teach building blocks of general manger position.
Maintained merchandising standards through merchandising manger and merchandising team.
Drove profitable sales results in multiple metrics: YOY sales, KPI's (copy and print center, easy tech, service plans), P&L, RPT, and SPV.
Ensured outstanding customer service results (top leader yearly in guest survey scores).
Profit and loss management.
Inventory Controls.
Yearly inventory audit always at or above company goal.
Scheduled sales and support staff to or under labor budget weekly/monthly/yearly.
Promoted and fostered a vibrant business environment through driving sales in business-to-business network and community relationships.
Member of San Juan Capistrano Chamber of Commerce 2014.
06/2001 to 04/2008
Assistant Store ManagerNational Coatings & Supplies – Albany, GA,
Drove revenue and profitability across all channels through, analysis and sales trends for a $65M+ annual revenue big box electronics retailer.
Company recognized top performer: 2003 Achievers winner for top line company sales and service in Media department (#1 media department in company, Coached mentored and trained a staff of 50+ in sales, guest service, merchandise and inventory standards.
Maintained and grew key vendor partnerships.
Owned and promoted brand standards in alignment with company vision.
Indentified, developed, and retained internal talent.
Recruited and built external talent.
Conducted motivating store meetings.
Attended district/territory meetings for skill building.
Drove key new company initiatives as test store; Magnolia Home Theater and Geek Squad.
Education and Training
Expected in
: General Business, Management Saddleback College - Mission Viejo, CA GPA:
Phi Theta Kappa International Honors Society Member
Expected in
Certified- Franklin Covey: The 5 Choices To Extraordinary Productivity: Franklin Covey - , GPA:
Expected in
Certified- Franklin Covey: The 4 Essential Roles of Leadership: Franklin Covey - , GPA:
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How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Personalization
Target Job
Resume Overview
School Attended
Saddleback College
Franklin Covey
Franklin Covey
IndentifiedMissionBradberry & Greaves
Job Titles Held:
Sales Manager
General Manager
Assistant Store Manager
Degrees
Some College (No Degree)
Certified- Franklin Covey: The 5 Choices To Extraordinary Productivity
Certified- Franklin Covey: The 4 Essential Roles of Leadership
