Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Results-driven Sales Manager bringing 15+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Skills
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Experience
Sales Manager, 06/2008 to 01/2018
Opportunity Partners – Coon Rapids, MN,
Opportunity Partners – Coon Rapids, MN,
- Developed and implemented new sales strategies to update product lines.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Maintains professional network of potential clients and business opportunities.
Collections Specialist, 12/2003 to 04/2008
Change Healthcare Inc. – Daytona Beach, FL,
Change Healthcare Inc. – Daytona Beach, FL,
- Processed payments over phone and set up recurring drafts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Negotiated rates with customers and entered payments into accounting system.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Recorded information about customers' financial status and collections status efforts.
- Reviewed accounts to determine payment plan compliance.
- Completed skip traces on customers failing respond to collection efforts.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
Customer Service Representative, 02/1998 to 03/2001
Stark Exterminators – Picayune, MS,
Stark Exterminators – Picayune, MS,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
Car-hop, 07/1993 to 02/1997
Sonic – City, STATE,
Sonic – City, STATE,
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Verified orders and bagged items for easy transport.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Reported issues with customers and orders to supervisors.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Carried trays weighing up to3 pounds to correct cars.
- Maintained100% order accuracy in high-volume times.
Education and Training
GED: , Expected in
Dyer County High School - Newbern, TN
Dyer County High School - Newbern, TN
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School Attended
- Dyer County High School
Job Titles Held:
- Sales Manager
- Collections Specialist
- Customer Service Representative
- Car-hop
Degrees
- GED
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