Sales Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Team-oriented, professional, works well in collaborative environments and generates consistent personal sales accomplishments. Responsible and friendly. Makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

  • Profit and revenue-generating strategies
  • Store maintenance
  • Sales expertise
  • Conflict mediation
  • Customer relations
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • High-energy attitude
  • Adaptive team player
  • Retail sales customer service
  • Data evaluation
  • Call Center Operations
  • Project management abilities
  • Microsoft Office expertise
Sales Manager, 03/2018 to 01/2019
Birdeye IncDallas, TX,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
Call Center Customer Service Representative, 01/2017 to 12/2017
Concealed CoalitionPeoria, IL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted 200+ callers per week in fast-paced environment.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Shared detailed information regarding options to help customers make decisions.
  • Processed customer account changes using proprietary software.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
Barista, 05/2014 to 12/2014
Cedar Fair Entertainment CompanyKansas City, MO,
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Merchandised display cases and promoted prepared foods.
  • Addressed and resolved customer concerns to maintain brand loyalty.
Customer Service Representative, 01/2013 to 04/2014
Control4 CorporationKirkland, WA,
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
High School Diploma: , Expected in 05/2014
Assumption High School - Louisville, KY,

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Assumption High School
Job Titles Held:
  • Sales Manager
  • Call Center Customer Service Representative
  • Barista
  • Customer Service Representative
  • High School Diploma