Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize revenue and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Skills
National accounts management
Strategic Account Development
Database Management
Account management
Order management
Positive and upbeat
Review of contracts
Education
Northern Illinois UniversityDeKalb, IL , Expected in 12/2009 ā āBachelor of Science:Hospitality Administration And Management - GPA:
College of DuPageGlen Ellyn, IL , Expected in 05/2005 ā āAssociate of Arts:General Studies - GPA:
Work History
Carrier Enterprise - Sales Manager Tyler, TX, 05/2017 - Current
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Built client relationships by acting as liaison between customer service and sales teams.
Negotiated prices, terms of sale and service agreements.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Anticipated clients' needs by staying in touch on regular basis.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
Developed and implemented improved marketing initiatives to drive revenue.
Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
Maintained safety practices at all times to protect personnel and laundry loads.
Developed team communications and information for [Type] meetings.
Generated client retention by accurately organizing and executing [Type] trade shows and events.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Offered appropriate reservation options based on expected attendees when coordinating events.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Embassy Suites Chicago - Downtown - Night Manager City, STATE, 07/2015 - 02/2016
Addressed customer complaints and issues regarding service delivery.
Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
Oversaw day-to-day operations of brand new, [Number]-room hotel with staff of [Number] employees.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
Analyzed accounting systems for efficiency and effectiveness.
Embassy Suites Chicago - Downtown - Front Office Supervsisor City, STATE, 06/2014 - 07/2015
Trained and supervised for new associates in customer service techniques and company procedures.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Planned coverage needs and organized services to support incoming special events.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
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