Hardworking and driven sales management professional with a career track known for delivering and sustaining revenue and profit gains within a highly competitive industry. Successful at improving sales procedures to streamline and strengthen processes, while focused in establishing and nurturing lucrative partnerships.
- Developed and maintained strong relationships with clients and hotel personnel by partnering with and understanding their needs/expectations.
- Organized, planned and controlled an effective pipeline to ensure set tasks are met and client's expectations are exceeded.
- Exceeded regional annual sales target by 40% and exceeded budget by building strong client relations.
- Created effective strategies to target new markets after researching and analyzing competitor behavior to achieve sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Planned, organized, and controlled the operations behind the bar.
- Upsold bar menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Effectively handled situations with challenging customers by acknowledging their concerns and providing a reasonable solution in a timely manner.
- Consulted with managers to organize special events and promotions such as Ladies Night to bring in new customers.
- Managed day-to-day business operations, including finance, marketing and public relations.
- Provided excellent customer assistance through direct contact in regards to customer satisfaction.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Chaired weekly meetings with leadership and student government to identify opportunities for improvement, establish milestones and tailor newspaper layout.
- Ensure the department complies with university's policies.
- Performed preventative maintenance on various electrical and mechanical weightlifting equipment.
- Implemented preventive maintenance practices through task prioritization and upheld equipment guidelines to reduce downtime.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Received customer feedback and managed concerns.
- Communicated efficiently and effectively with upper management on the functions of the fitness center.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Outstanding Sales Achievement Award 2015 & 2016.
Selected for Sales Leadership Committee.
Recognized as Excellent Mentor for new hires.
Desirable Sales Manager with promotional qualities within company at other regions.
Outstanding 1st, 3rd and 4th quarter Sales Manager 2017-2019
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School Attended
- University of Wisconsin Stevens Point
- Mid-State Technical College
Job Titles Held:
- Sales Manager
- Bartender/Bar Manager
- Business Manager
- Assistant Maintenance Supervisor
Degrees
- Bachelor of Science
- Associate of Applied Science
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