sales manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
  • Financial Analysis
  • Business Development Expertise
  • Relationship Building and Management
  • Interpersonal Communication
  • Organizational Skills
  • Risk Mitigation
  • Cash Handling Expertise
  • Revenue Generation
  • Staff Management
  • Sales Professional

Platform Software Proficiency

  • Route One
  • Dealertrack
  • Reynolds & Reynolds
  • Ignite
  • Arkona
  • E-Leads
  • V-Auto
  • CDK
  • AutoBase
  • DealerSocket
  • Darwin
Expected in to to
: Business Administration And Management
Ball State University - Muncie, IN
Expected in 05/1996 to to
High School Diploma:
Connersville Senior High School - Connersville, IN,
Professional Summary

Objective automotive industry leader with demonstrated success in leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions. Poised and professional Finance Director/ Sales Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 20 years in sales management, loan management and general bank operations. Excellent interpersonal skills. Trustworthy Finance Director/ Sales Manager focused on honoring company ethics and preserving confidentiality.

Work History
08/2019 to Current
Sales Manager Celestica Alburtis, PA,

New Vehicle Responsibilities:

  • Order correct mix and color combinations/ options of new cars for Genesis inventory and merchandise vehicles correctly.
  • Report new cars sold.
  • Verify current incentives, rates, and money factors.
  • Complete dealer trades.
  • Maintain region leading volume and customer satisfaction scores.
  • Work with advertising company to structure marketing campaigns via e-mail, print, television, and radio.
  • Submit deals to various lenders to negotiate and maximize dealer gross profit prior to client entering finance office for delivery.

Pre-Owned Vehicle Responsibilities:

  • Work on a 60 day turn on trade-in and 90 day turn around on auction purchased inventory.
  • Brought Terry Lee into pre-owned truck market (6 month endeavor).
  • Emphasis of focus on "specialty" trades.
  • Utilize Provision and Stockwave to fill gaps in pre-owned inventory and purchase vehicles as "trade bait" in order to acquire rare trades that are highly desirable. Custom diesel trucks being #1 on that list.
  • Use Provision to assist with trade-in evaluations based on live market pricing against competitors.
  • Pro-Active training of Sales and Management staff on process and develop trends in the marketplace for both new and pre-owned vehicles.
  • Closely monitor lead response time as well as quality of response.
10/2007 to 08/2019
Finance Director Motorola Solutions Richardson, TX,
  • Set clear departmental objectives and developed effective strategies to achieve targeted goals.
  • Recruited, interviewed, hired, and trained 10+ employees and implemented mentoring program to promote positive feedback and engagement.
  • Retained and promoted over 85% of employees within dealer group.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Assessed employee performance and developed improvement plans.
  • Assisted GSM with recruiting, interviewing, and hiring new employees for Sales and Management positions.
10/2005 to 10/2007
Sales Manager Celestica Richardson, TX,
  • Identified and hired highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Held weekly meetings with Sales Associates to identify techniques to overcome sales obstacles.
  • Developed strategic and impactful relationships with key suppliers and clients to foster profitable business initiatives.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
04/2003 to 10/2005
Internet Sales Manager Lennar Corp., Aliso Viejo, CA,
  • Updated company website with deals and product packages.
  • Acted as the first point of contact for Stanley Chevrolet.
  • Responded to internet inquires and phone calls in a timely manner.
  • Provided superior and individualized customer service.
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 5%.
  • Helped in developing highly successful digital strategies for various platforms to attract customer engagement.
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Expanded customer base by identifying needs, developing solutions, and delivering client-centered products.

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Resume Overview

School Attended

  • Ball State University
  • Connersville Senior High School

Job Titles Held:

  • Sales Manager
  • Finance Director
  • Sales Manager
  • Internet Sales Manager


  • High School Diploma

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