Dedicated results-driven professional with over 25 years of experience in business operations, office management and executive team support. Highly organized multitasker with excellent time management and decision-making abilities.
Skills
Sales and Marketing Manager
Business Operations Analyst
Strong communication skills
HR administrator
Customer service expertise
Policy and procedure development and implementation
Staff recruiting, training and team building
Profit and loss accountability
Education and Training
NFBA InstituteChicago, IL, Expected in – –Master Business of Fitness Certification: - GPA:
Cal Simmons Travel SchoolAlexandria, VA, Expected in – –Certified Travel Consultant: - GPA:
Experience
Centene Corporation - Sales Manager Plant City, FL, 02/2019 - Current
Manage 250+ leads weekly and maintain conversion rate of 75%
Assess customer needs through detailed questioning and present products to fill those requirements
Apply persuasive communication skills and expertise in company offering to redirect and overcome objections
Execute successful service introductions by coordinating with social media, public relations and other internal teams
Set up contracts, negotiate terms and finalize paperwork
Performance Coach for Strength and Conditioning classes
Provide one on one and group nutrition coaching
George Mason Site Supervisor for Kinesiology Internships
Cafe Rio - General Manager Pocatello, ID, 05/2012 - 02/2019
Implemented effective business development strategies, systems and procedures to increase profit, optimize efficiency and improve quality
Directed all day-to-day operations of a 20,000 sq ft facility to increase profit, ensure client satisfaction, safety, efficiency and cost saving analysis
Responsible for all facility maintenance, sub contractors, vendors, contract negotiation and preparation
Ordered and maintained inventory for office products, equipment and retail products and smoothie bar supplies
Generated reports and reviewed for sales growth and predictions
Automated program registration, event sign up, session appointments, as well as managed client correspondence, payments, record tracking and data communications
Built and maintained loyal, long-term customer relationships handling all client issues or concerns
Recruited, trained and scheduled sales team, fitness trainers, performance coaches, interns and support team members while maximizing profitability
Supervised Director of Marketing and collaborated to improve and maintain brand awareness
Utilized Social Media to build community, market programs and events
Business liaison for web developer; created content, assisted with design and build out of multiple websites
Programmer for MINDBODY CRM system; contracts, retail sales, product inventory, training enrollment, special events, clinics, maintained over 250 weekly classes and sessions
Managed 114 corporate health and wellness challenges, as well as managed the scheduling, training and day-to-day oversight of seasonal athlete programs
Right At Home - Sales and Marketing Manager Cedar Rapids, IA, 09/2005 - 05/2012
Interfaced with customers, determined needs, provided recommendations to sell and schedule services and events
Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches
Assisted the marketing department in optimizing strategic initiatives for internal and external marketing of programs, service and events
Recruited, trained and mentored new talent in the sales department
Motivated and mentored employees to increase knowledge, skills and career potential within company
Worked closely with the marketing department to optimize strategic initiatives
Balanced company objectives and customer desires to formulate pricing and marketing strategies
Managed inventory, programs, events, classes and services in point of sale system and member management system
Crozer-Keystone Health System - President Glen Mills, PA, 05/1992 - 10/2007
Led the sales and operation of a small business
Drove revenue to over $1,000,000 by cultivating successful client relationships, referrals and repeat business
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
Directed company changes to modernize procedures and organization
Implemented systems and processes for efficiency
Formulated and utilized marketing and promotional campaigns to articulate value
Developed brochures, print ads and literature for distribution
Recruited, hired and trained inside and outside sales representatives
Handled accounting functions such as payroll administration, invoicing, accounts payable and receivable
Effectively communicated with staff and customers by telephone and face to face
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