(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated results-driven professional with over 25 years of experience in business operations, office management and executive team support. Highly organized multitasker with excellent time management and decision-making abilities.

  • Sales and Marketing Manager
  • Business Operations Analyst
  • Strong communication skills
  • HR administrator
  • Customer service expertise
  • Policy and procedure development and implementation
  • Staff recruiting, training and team building
  • Profit and loss accountability
Education and Training
NFBA Institute Chicago, IL, Expected in Master Business of Fitness Certification : - GPA :
Cal Simmons Travel School Alexandria, VA, Expected in Certified Travel Consultant : - GPA :
Centene Corporation - Sales Manager
Plant City, FL, 02/2019 - Current
  • Manage 250+ leads weekly and maintain conversion rate of 75%
  • Assess customer needs through detailed questioning and present products to fill those requirements
  • Apply persuasive communication skills and expertise in company offering to redirect and overcome objections
  • Execute successful service introductions by coordinating with social media, public relations and other internal teams
  • Set up contracts, negotiate terms and finalize paperwork
  • Performance Coach for Strength and Conditioning classes
  • Provide one on one and group nutrition coaching
  • George Mason Site Supervisor for Kinesiology Internships
Cafe Rio - General Manager
Pocatello, ID, 05/2012 - 02/2019
  • Implemented effective business development strategies, systems and procedures to increase profit, optimize efficiency and improve quality
  • Directed all day-to-day operations of a 20,000 sq ft facility to increase profit, ensure client satisfaction, safety, efficiency and cost saving analysis

  • Responsible for all facility maintenance, sub contractors, vendors, contract negotiation and preparation
  • Ordered and maintained inventory for office products, equipment and retail products and smoothie bar supplies
  • Generated reports and reviewed for sales growth and predictions
  • Automated program registration, event sign up, session appointments, as well as managed client correspondence, payments, record tracking and data communications
  • Built and maintained loyal, long-term customer relationships handling all client issues or concerns
  • Recruited, trained and scheduled sales team, fitness trainers, performance coaches, interns and support team members while maximizing profitability
  • Payroll administration, on-boarding process, conducted evaluations, performance improvement plans, managed employee benefits
  • Supervised Director of Marketing and collaborated to improve and maintain brand awareness
  • Utilized Social Media to build community, market programs and events
  • Business liaison for web developer; created content, assisted with design and build out of multiple websites
  • Programmer for MINDBODY CRM system; contracts, retail sales, product inventory, training enrollment, special events, clinics, maintained over 250 weekly classes and sessions
  • Managed 114 corporate health and wellness challenges, as well as managed the scheduling, training and day-to-day oversight of seasonal athlete programs
Right At Home - Sales and Marketing Manager
Cedar Rapids, IA, 09/2005 - 05/2012
  • Interfaced with customers, determined needs, provided recommendations to sell and schedule services and events
  • Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches
  • Assisted the marketing department in optimizing strategic initiatives for internal and external marketing of programs, service and events
  • Recruited, trained and mentored new talent in the sales department
  • Motivated and mentored employees to increase knowledge, skills and career potential within company
  • Worked closely with the marketing department to optimize strategic initiatives
  • Balanced company objectives and customer desires to formulate pricing and marketing strategies
  • Managed inventory, programs, events, classes and services in point of sale system and member management system
Crozer-Keystone Health System - President
Glen Mills, PA, 05/1992 - 10/2007
  • Led the sales and operation of a small business
  • Drove revenue to over $1,000,000 by cultivating successful client relationships, referrals and repeat business
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
  • Directed company changes to modernize procedures and organization
  • Implemented systems and processes for efficiency
  • Formulated and utilized marketing and promotional campaigns to articulate value
  • Developed brochures, print ads and literature for distribution
  • Recruited, hired and trained inside and outside sales representatives
  • Handled accounting functions such as payroll administration, invoicing, accounts payable and receivable
  • Effectively communicated with staff and customers by telephone and face to face

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School Attended

  • NFBA Institute
  • Cal Simmons Travel School

Job Titles Held:

  • Sales Manager
  • General Manager
  • Sales and Marketing Manager
  • President


  • Master Business of Fitness Certification
  • Certified Travel Consultant

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