Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Sales & Leasing ProfessionalDec 2014 to Current Ferguson Buick GMC － Norman, OK
Negotiate terms for new and pre-owned sales by determining the customers' needs and finding the right vehicle at the right price, payment, and interest rate that fits those needs.
Apply leadership skills and influence that bring the customer and management teams to agreements that satisfy the financial needs of both.
Exceeded the General Motors Mark of Excellence Tier 1 goals every year.
Completed Innovative Aftermarket Solutions Finance manager course in the first 3 months
Store ManagerMay 1999 to May 2014 Lowe's Companies Inc － Norman, OK
Effectively direct the daily and long-term operations of up to 200+ associates, including the recruiting, hiring, and training of salaried managers, sales floor associates, category specialists, and customer service staff.
Continually exceeded each year's Key Performance Indicators by regularly reviewing financial statements on inventory, sales, and expenses, controlling inventory loss and labor costs while maintaining a neat, clean, and organized team environment.
Exceeded the company's safety standards by aggressively auditing and training associates in order to maintain the safest working environment.
Exceeded all 3 Specialty Sales metrics 4 years in a row
Completed the Store Manager Training Program at UNC Chapel Hill, 2011
Munitions System MaintenanceUSAF － San Antonio, TXHonorable Discharge
Associate of Arts, Computer Information Systems2016Coffeyville Community College － Coffeyville, KS, USA