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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated sales professional offering progressive sales and marketing experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance against target sales goals and customer service expectations.

Skills
  • Sales trends
  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Point of Sale Knowledge
  • Exceptional Customer Service
  • Cash Handling
  • Relationship building
  • Contract preparation
  • Client Service
  • Professional demeanor
  • Problem-solving skills
  • Sales training
  • Product promotions
  • Multi-tasking strength
  • Point of sale operation
  • Excellent people skills
  • Cash register operation
  • Sales expertise
  • Word
  • Excel
  • Multi Line Phones System
Work History
04/2018 to 09/2019 Sales & Leasing Consultant Pacific Western Bank | Phoenix, AZ,
  • Sales / Cold Calls
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships & Provided outstanding Customer Service.
  • Prepared large cash deposits with zero discrepancies.
  • Solved customer challenges by offering relevant products and services.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Tracked stock using company inventory management software.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
09/2012 to 05/2016 Receptionist /Data Entry Clerk SEVCA | City, STATE,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Sorted documents and maintained organized filing process.
  • Drafted reports for upper management as directed.
  • Completed data entry tasks with accuracy and efficiency.
  • Obtained scanned records and uploaded into database.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Created reports based on up-to-date data to inform business decisions.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
04/2008 to 08/2009 Bank Teller Chittenden Bank / Peoples Bank | City, STATE,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Reconciled cash drawer and resolved discrepancies.
  • Turned in excess cash to maintain drawer security.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
05/2002 to 10/2006 Customer Service Representative /Sales Associate Silver Forest Of Vermont | City, STATE,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Determined customer needs and interests to recommend Jewelry & different Lines of Jewelry to customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving of issues.
  • Reconciled orders and payments to coordinate logistics for over 8,000 accounts.
  • Answered and directed 80 incoming & out going calls per day to manage customer accounts, respond to service queries and cancel accounts.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Addressed multiple industry issues and provided client support.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently
Education
Expected in No Degree | Taxation H & R Block Tax Course , Brattleboro, VT, GPA:
Expected in 06/1999 High School Diploma | Bellows Falls Union High School, Bellows Falls, VT GPA:

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Resume Overview

School Attended

  • H & R Block Tax Course
  • Bellows Falls Union High School

Job Titles Held:

  • Sales & Leasing Consultant
  • Receptionist /Data Entry Clerk
  • Bank Teller
  • Customer Service Representative /Sales Associate

Degrees

  • No Degree
  • High School Diploma

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