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Head Sommelier/ Bar Manager in sales communication and organization. Strong track record of success in running efficient and profitable operations Superior knowledge of wine, spirits and cocktails skilled in sale, tasting training , communication and organization. Proudly offering 10 years of experience focuses to promote and maximize wine sales repeat customers through consistent professional knowledge service.
Responsible for selling wine to clients through all available selling channels (phone, email, store) by focusing on both client driven sales and inventory driven sales. Skilled designing profitable Beverages menus, handling sales and managing bar inventory Ensure proper service and atmosphere for the guests, Responsible for all administrative duties including payroll, scheduling, days off, section assignments, early outs Responsible for knowledge of how other departments related to the operation of the Beverage Department, and interact with them when necessary to coordinate activities or correct problems Dedicated to creating inviting environment for both guests and staff. Versatile Passionate adept at overcoming challenges and streamlining operations Motivational leader and problem solver, Ready to take on new challenges with role in sales/food and Beverage industry.
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- Greeted guests warmly to foster welcoming environment.
- Sommelier Celebrity Exclusive cruise 4 restaurants
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Making wine tasting for VIP and Celebrity Costumers on board
- Designed Wines list special drink and cocktail offerings as part of seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Consulted with managers to organize special events and promotions.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Followed workplace safety procedures to reduce accidents and hazards.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Checked on guests throughout meal to attend to needs and provide great service.
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw successful bar service and operations to handle as many as 3000 guests per cruise even 7 days
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Executed brand activations to standards and with professionalism.
- Collaborated with local field sales to drive visibility and sales results.
- Educated trade and distributor or broker partners for portfolio benefit.
- Managed tasting room inventory.
- Maintained tasting room retail area and created merchandise displays.
- Identified future sampling and event opportunities.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Poured wines according to quality and service standards.
- Provided informed wine suggestions to tasting room guests.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Received and processed stock into inventory management system
- Saved $[100000] by implementing cost-saving initiatives that addressed long-standing problems
- Developed team communications and information for meetings
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Set up wine tastings to bring in business and promote special offerings.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed over 200 customer per day between tastings and stuff trainings
- Set up wine tastings to bring in business and promote special Odfjell wines.
- Do wine tastings for clients in vineyard.
- Trained service staff on wines, spirits to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Managed over 80 customer per day
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Applied primer, installed glass and monitored curing.
- Removed particles such as dirt and loose glass from damaged areas.
- Set up wine tastings to bring in business and promote special offerings.
Wine & Spirit Education Trust - Chile,
An advanced level qualification for professionals working in the wine industry and for wine enthusiasts. For individuals seeking to delve deeper into the world of wines, this qualification provides a detailed understanding of grape growing and wine making. Upon completion you will be able to assess wines accurately, and use your understanding to confidently explain wine style and quality. Upon successful completion you will receive a WSET certificate and lapel pin, and will be able to use the associated WSET certified logo. Building on the knowledge and skills gained from the WSET Level 3 Award in Wines, the Diploma deepens your understanding of how and why wine production and business factors influence the style, quality, and price of wines. Your expertise is built both theoretically, through comprehensive study of a large number of wine regions, and practically, by developing your wine tasting skills to an expert level. Successful graduates acquire exceptional analytical skills and proficiency in evaluative wine tasting, gaining global recognition as authoritative wine specialists. Should you wish to progress to the Master of Wine programmed, you will be well-prepared.
Chilean Sommelier of Americas School - Chile,
The Escuela de Sommeliers de Chile is a technical training organization dependent on the National Association of Sommeliers of Chile. Since 2001, courses have been implemented that allow training more than 200 people a year. We are the only training institution in this field in Chile, and our prestige places us as one of the most demanding schools in Latin America.
- Focused on people who are linked to the gastronomic wine industry, who want to deepen and update their knowledge and skills around wine.
- Aimed at workers in the gastronomic sector who seek to enter the specific areas of Sommelier
- Training of integrity professionals with deep knowledge in the matters of the International Sommelier
Universidad Experimental De Guayana (UNEG) - Venezuela,
3 Years
Nuestra Senora De Lourdez - Venezuela,
5 years
- Marketing Strategy, UCAB University - July 2014
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- Certified Public Health Awareness ,Royal Caribbean International - June 2021
- Certified HBST Action to control Fatigue , Royal Caribbean International - June 2021
- Certified Cultural Diversity , Royal Caribbean International - June 2021
- Certified Code of Ethics Training and Certificate , Royal Caribbean International - June 2021
- Certified Depression Awareness and Suicide Prevention,Royal Caribbean International - June 2021
CULTURAL INTERNSHIPS
- Canada: Cultural exchange Institute
ILAC, Language Academy of Canada Institute (1year and 6months) - Brasil : Cultural exchanger, winemaker internship brasilian terroir Minas (1year)
- Argentina: Winemaker internship , Mentors: Daniel pi , Sergio Caseres and Ramiro Barrios in Mendoza and Buenos Aires Winemaker Internships at Peñaflor group: this holding group comprises 8 vineyards such as: Trapiche, Finca las Moras, Andean, Estero, Bodega la Rosa, Bodega, Santa Anna.
- Uruguay: Internships at Deicas family winery and Juanico winery They also have a wine distributor where I do my internships as sales consultant sommelier, on and off trade channels like warehouse and Retail training whit wine tasting.
- Chile: Sommelier and face panel in charge of tasting all the parings of the book , Patagonia de Gourmet Patagonia was awarded as the best gastronomic publication of the 2012 according to the Gourmand World Cookbook Awards.
- Caribbean : Head Sommelier for Celebrity Exclusive : Antigua,Aruba,Belize ,Bonaire, Curacao, Grand Cayman,St. Maarten, St Thomas U.S Virgin Islands,Tortola, B.V.I. ,Bridgetown, Barbados, Florida, Dominican Republic, Mexico, Philipsburg, St. Maarten, Charlotte-Amalie, St. Thomas San Juan, Puerto Rico, Marigot Bay, St. Lucia ,
- Europe: Croatia, France, Greece, Iceland, Italy, Montenegro, Norway, Portugal, Spain, Turkey
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School Attended
- Wine & Spirit Education Trust
- Chilean Sommelier of Americas School
- Universidad Experimental De Guayana (UNEG)
- Nuestra Senora De Lourdez
Job Titles Held:
- Sales Head Sommelier / Assistant Bar Manager
- Ambassador Wine Beer and Spirit Club (CAV/ DESA)
- Sommelier Wine Sales Representative
- Sommelier
Degrees
- Bachelor of Arts
- Bachelor of Arts
- Bachelor of Science
- Bachelor of Science
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