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sales floor supervisor resume example with 17+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a experience Retail Sales Supervisor. I am able to communication with customers as well as associates and executives. I am a do it all supervisor/Manager On Duty. I can manage a store from front of house to back of house. I am a motivator. My talent include merchandising and and problem solving. My staff knows they can always come to me for an answer. I do have an energetic personality. And a driven mindset. I believe I can bring energy, sales, and motivation to the team.

Skills
  • Leadership development
  • Store growth planning
  • Leadership
  • Relationship building
  • Working collaboratively
  • Work ethic
  • Training & Development
  • Multitasking
  • Planning
  • Microsoft Office
  • Driving business growth
  • Creating store processes
  • Customer outreach
Experience
06/2018 to Current Sales Floor Supervisor Ace Hardware | Menomonee Falls, WI,
  • MOD duties, supervising all associates in all departments, and providing great customer service.
  • Coaching in the moment and motivating the team to exceed sales goals.
  • Prepare and reconcile all payments and reports. Verify Loomis pickup an deliveries.
  • Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
  • Manage schedule
  • Back of house deliveries and processing. Making sure our team stays on task.
  • Front end sales, keeping the line flowing, and maintaining queuing.
  • Handling and customer issues with resolution in a timely manner.
  • Training all new hires.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Orchestrated meetings with staff to review current projects and build interpersonal relationships.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
02/2015 to 10/2018 Floral Designer Monarch Casino Black Hawk | Black Hawk, CO,
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
  • Shared details on how to properly care for purchased flowers and plants with customers.
  • Stayed current on latest floral trends and supplier products by conducting careful research.
  • Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
  • Set up colorful and inspiring store displays and arrangements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
11/1996 to 08/2007 Floral Design Assistant Manager Desert Florist | City, STATE,
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
  • Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
  • Stayed current on latest floral trends and supplier products by conducting careful research.
  • Set up colorful and inspiring store displays and arrangements.
  • Created tabletop and various other custom arrangements or pieces.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 1998 to to High School Diploma | Desert Winds , Littlerock, CA GPA:

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Resume Overview

School Attended

  • Desert Winds

Job Titles Held:

  • Sales Floor Supervisor
  • Floral Designer
  • Floral Design Assistant Manager

Degrees

  • High School Diploma

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