Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills
Retail Staff Management
Keyholder
Visual Merchandising
Sales Strategies
Inventory
Marketing strategy
Merchandising operations
Work History
11/2007 to 11/2019Sales Floor SupervisorAce Hardware | Lockport, NY,
Overcame objections and closed sales while following company policies and legal requirements.
Demonstrated product and answered questions for prospective customers.
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Educated customers on promotions to enhance sales.
Educated staff on strategies for handling difficult customers and challenging situations.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Answered questions about store policies and concerns to support positive customer experiences.
Researched issues to obtain appropriate answers to customer inquiries.
Submitted reports to senior management to aid in business decision-making and planning.
Marked-down clearance items and relocated merchandise to proper store areas.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained team members in successful strategies to meet operational and sales targets.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
04/2003 to 10/2007Customer Service RepresentativeJet Aviation Us | Chino, CA,
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered customer telephone calls promptly to avoid on-hold wait times.
06/1993 to 04/2003Customer Service RepresentativeJet Aviation Us | Columbus, OH,
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Compiled customer feedback and recommended service delivery improvements to management.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
Expected in Bachelor of Business Science | MarketingThe University of Tennessee - Knoxville, Knoxville, TNGPA:
Expected in Bachelor of Business Science | Logistics And Materials ManagementThe University of Tennessee - Knoxville, Knoxville, TNGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
