Livecareer-Resume

Sales Floor Supervisor Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Customer-focused [Job Title] driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business. Skilled at coaching and training sales employees to become top performers.

Multi-talented [Job Title] with [Number] years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Driving business growth
  • Customer outreach
  • Store growth planning
  • Leadership development
  • Inventory management
  • First Aid/CPR
  • Invoice generation
  • Supervision
  • Customer service
  • Problem resolution
  • Team management
  • Business operations
Experience
Sales Floor Supervisor, 12/2019 to Current
Ace Hardware Columbus, OH,
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Delegated tasks to maintain efficient workflow.
  • Assisted with training, development and mentoring of sales employees.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Communicated sales goals and key performance indicators to employees.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Sales Floor Supervisor, 02/2018 to 12/2019
Jc Penney Hattiesburg, MS,
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Assisted with training, development and mentoring of sales employees.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Communicated sales goals and key performance indicators to employees.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Department Manager- Flooring, 06/2011 to 02/2018
Ollie's Bargain Outlet Surfside Beach, SC,
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Balanced workloads to meet targets without overtaxing employees.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Performed opening and closing duties as part of management team, including cash management.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Worked closely with sales associates to complete tasks.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Conducted [Timeframe] performance reviews to organize training and development for staff.
Customer Service Associate, 05/2010 to 11/2011
Bass Pro Shops Denham Springs, LA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Replenished shelves to maintain adequate merchandise levels.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Education and Training
High School Diploma: , Expected in 05/1983
to
Clarkston High School - Clarkston, MI
GPA:
Associate of Science: Computer Science , Expected in
to
Edison Community College - Fort Myers, FL
GPA:
Military

Proudly served in the U.S. Army for over 6 years.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Clarkston High School
  • Edison Community College
Job Titles Held:
  • Sales Floor Supervisor
  • Sales Floor Supervisor
  • Department Manager- Flooring
  • Customer Service Associate
Degrees
  • High School Diploma
  • Associate of Science