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sales floor supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-focused Sales Floor Supervisor with 20 years of experience driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business. Skilled at coaching and training sales employees to become top performers. Sales Floor Supervisor supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments. Dedicated and hardworking Sales Floor Supervisor leads and motivates retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Decision Making
  • Team Building and Motivation
  • Flexible Work Schedule
  • Customer Service Management
  • Sales Leadership
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Computer Proficiency
  • Multitasking and Prioritizing
  • Employee Training
  • Product Sales
Education and Training
Cypress College Cypress, CA Expected in 06/2014 Associate of Science : Nursing - GPA :
Certifications
  • Licensed forklift driver - 2015
  • Associate of the year, Lowe's Home Improvement - 2017
Experience
Jc Penney - Sales Floor Supervisor
Westminster, CA, 09/2020 - Current
  • Assisted with training, development and mentoring of sales employees.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Delegated tasks to maintain efficient workflow.
  • Communicated sales goals and key performance indicators to employees.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Coached employees on sales techniques and best practices, improving upselling 22%.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Directed and supervised staff performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 5 employees.
  • Increased sales on consistent basis by developing key customer relationships.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
Wegmans Food Markets - Sales Floor Specialist
East Riverdale, MD, 11/2011 - 09/2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Assisted average of 15 customers per day in finding or selecting items.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
All American Home Center - Customer Service Associate
City, STATE, 02/1999 - 11/2011
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Shared detailed information regarding options to help customers make decisions.
Languages
English :
Full Professional
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :
Additional Information

Lynwood Unified School District

Completed 60 hours of community per the requirements of the school. Mainly volunteered in the maintenance and up keeping of the surrounding neighborhoods.

Habitat for Humanity

Volunteered for Habitat for Humanity Long Beach to help the neighborhoods of the city. Helped in the upkeep of one of the grade schools and the repair of several houses that requested help from the organization.

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Resume Overview

School Attended

  • Cypress College

Job Titles Held:

  • Sales Floor Supervisor
  • Sales Floor Specialist
  • Customer Service Associate

Degrees

  • Associate of Science

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