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sales floor supervisor resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Sales Floor Supervisor supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns and revenue generation in fast-paced environments.

Manager in Utility Operations supporting employees with achieving goals and customer satisfaction. Also responsible for employees safety.

Responsive team leader with strong utility background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business with good communication skills and positive attitude.

Skills

Buried wire placement

Locating underground utilities placement of underground phone cables

  • Documentation and recordkeeping
  • Driving business growth
  • Leadership development
  • Conflict resolution
Experience
Sales Floor Supervisor, 01/2018 - 02/2021
Jc Penney Annapolis, MD,
  • Assisted with training, development and mentoring of sales employees.
  • Communicated sales goals and key performance indicators to employees.
  • Delegated tasks to maintain efficient workflow.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Manager, 01/2007 - 07/2018
Urban Air Adventure Park Trexlertown, PA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Generated reports to assess performance and make adjustments.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Manager, 03/2002 - 11/2005
Urban Air Adventure Park Spring, TX,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Generated reports to assess performance and make adjustments.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Trained [Job title]s and [Job title]s in customer service initiatives and realized [Number]% client retention rate within [Number] [Timeframe].
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
Education and Training
GED: , Expected in 09/1970
-
South Park High School - Beaumont, TX
GPA:
Status -

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Resume Overview

School Attended

  • South Park High School

Job Titles Held:

  • Sales Floor Supervisor
  • Manager
  • Manager

Degrees

  • GED

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