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Sales Floor Manager Resume Example

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SALES FLOOR MANAGER
Summary

Industrious makeup artist/floor manager with proven skills in strategic and operational planning focused on growing business segment. Proficient in merchandising and recovery to keep shelves presentable and drive consistent revenue growth. People-person with excellent communication and decision-making abilities.

Talented Floor Manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing retail expertise and 5 years' experience.

Forward-thinking retail management professional bringing expertise in team building, staff leadership and operational oversight. Oversee floor staff with practiced eye focused on continuous revenue improvements and driving customer loyalty. Specialize in product sales.

Down-to-earth professional with proven track record of leading teams to success by effectively directing customer service activities, correctly analyzing sales figures and overseeing store operations. Detail-oriented individual capable of delivering on sales and profits and achieving all targets.

Experienced Floor Manager well-versed in handling diverse daily functions to facilitate effective retail operations. Top-notch leadership and problem-solving abilities married with a focused but flexible approach. Prepared to utilize 5 years of retail experience to take on challenging new position.

Multi-talented makeup artist with 5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Hardworking Floor Manager adept at achieving aggressive benchmarks within strict deadlines and challenging conditions. Proficient project leader and employee coach ready to apply 5-year career history in retail/management to new role at macy's.

Attentive supervisor with 5 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Responsive team leader with strong leadership background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Assertive casino professional seeking employment as Pit Boss with Macy's. Committed to keeping casino operations running smoothly and maintaining high level of guest satisfaction.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Point of sale systems
  • Employee management
  • Customer service
  • Inventory management
  • Consultative sales
  • Employee development
  • Planning and coordination
  • MS Office
  • Relationship development
  • Organization
  • Communications
  • Team management
  • Team building
  • Project organization
  • Supervision
  • Problem resolution
Experience
09/2019 to 03/2020
Sales Floor ManagerMacy's － Sarasota, FL
  • Stayed up-to-date on extensive company products and services.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved administrative and procedural process to maximize accuracy and efficiency.
  • Decreased total overhead expenses by negotiating with vendors.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Assessed team member performance and developed improvement plans for weak points.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Improved customer service ratings [Number]% by developing strong knowledge of company's products and services.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Trained, motivated and oversaw team of [Number][Job title]s delivering outstanding service to every customer.
  • Oversaw [Area] schedule and kept staff levels appropriate to coverage needs.
  • Managed inventory, cleaning of [Areas] and organizing [Description].
  • Taught and mentored staff in proper methods for accomplishing [Function], [Function] and [Function] tasks.
  • Verified proper paycheck handling by scheduling employee work hours and managing payroll on [Timeframe] basis.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Established effective employee schedules to meet expected customer demands.
  • Promoted culture of collaboration focused on collective problem-solving and [Type] target achievement.
  • Performed quality assurance procedures to ensure products and services offered met standard grade.
  • Inventoried stock every [Timeframe] to identify loss concerns and maintain accurate records.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Generated daily and weekly [Type] and [Type] reports with [Software] and [Software].
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
  • Constructed displays and store layouts through [Action] and [Action].
  • Established ambitious goals for employees anddepartments in order to promote quality and productivity improvements.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Assisted with training, development and mentoring of sales employees.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Communicated sales goals and key performance indicators to employees.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Delegated tasks to maintain efficient workflow.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
05/2016 to 03/2020
Makeup ArtistMacy's － Leawood, KS
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Kept counter and display areas in clean and neat fashion.
  • Accomplished and surpassed sales goals on regular basis.
  • Collected payment from customers and scheduled next appointments.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Researched makeup trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines.
  • Offered complementary makeup consultations to individuals to promote key product lines.
  • Ordered makeup materials and equipment from suppliers when inventory was running low.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Cut and styled natural, artificial, colored or textured hair.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
  • Colored, cut and installed extensions according to client reference photos and desired outcome.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
02/2014 to 02/2016
Shift SupervisorBeauty Brands LLC － Lee's Summit , MO
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Performed minor repair work on [Type] equipment to keep jobs on task, notifying [Type] department of major machinery failures.
  • Increased productivity by [Number]% through [Task] and [Task], which resulted in $[Amount] in savings.
  • Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
  • Participated in daily shift exchanges to coordinate tasks and handle special needs.
  • Reduced costs by [Number]% annually on required lines through implementing [Type] and [Type] initiatives.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Spearheaded transformation of [Type] area, increasing production, reducing turnover, eliminating waste and enhancing quality within [Timeframe].
  • Identified equipment malfunctions by using various troubleshooting methods, including [Technique] and [Technique].
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Conducted over [Number] one-on-one coaching sessions with team members, which resulted in [Number] lost time or workplace accidents.
  • Managed and empowered [Number] cross-functional teams and implemented [Type] continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
  • Developed [Number][Type] and [Type] strategies to prevent quality degradation with [Software] and [Software].
  • Maintained visually appealing and effective displays for entire store through use of lighting, signage and [Product].
  • Performed [Number] quality control inspections per [Timeframe] to achieve [Number] defect rating.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
  • Mentored team members on techniques necessary to complete job tasks.
  • Maintained operations by performing daily workflow and vacation schedules with [Software].
  • Established solid working relationships with peers, [Job title]s and [Job title]s through effective communication, [Skill] and [Skill] skills.
  • Collaborated with team members to improve performance and implement training updates.
  • Completed opening and closing duties to facilitate business operations.
  • Provided top product shipment delivery quality control and eliminated downtime to maximize revenue.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
06/2014 to 07/2015
Key Account ManagerCarrabba's Italian Grill － Independence, MO
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Supervised teams of up to [Number] employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting [Type] items.
  • Built and maintained customer rapport, which improved sales purchases by [Number]% within [Timeframe].
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Stepped up to assist [Job title]s with [Task] and [Task] during busy periods to maintain consistent and reliable service levels for patrons.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Assisted upper management with reporting sales data, assessing employee performance and [Task].
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Compiled weekly monetary reports and records for store managers.
  • Achieved [Type] award for exceptional performance in [Result].
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Checked inventory system to locate items at other stores, improving sales rates [Number]%.
  • Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Communicated with retailers to provide information on promotions and sales.
  • Managed select accounts for clients, celebrities and collectors to ensuring alignment with individual plans.
  • Provided information about new and existing promotions to retailers.
  • Liaised with assigned retailers to evaluate order status and frequency.
  • Facilitated penetration of key accounts via strategic planning.
  • Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
  • Oversaw key accounts to ensure alignment with individual needs.
  • Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
  • Established core metrics for projects based upon client needs.
  • Managed customer digital marketing strategies to meet client goals and objectives.
  • Planned, implemented and maintained successful SEO strategies.
  • Identified trends through assessment of competitor activities.
  • Collaborated with content contributors to build optimization strategies.
  • Created schema markups for website elements.
  • Wrote and uploaded blog posts and articles to drive traffic to client sites.
  • Monitored metrics such as redirects, click and bounce rates and other KPIs to proactively optimize campaigns.
  • Completed in-depth analyses of competitor ad, keyword, bids and landing page activities.
  • Served as main point of contact for clients, answering questions and responding to messages.
  • Analyzed and monitored engagement processes to determine site glitches.
Education and Training
05/2014
High School DiplomaShawnee Mission Northwest High School － Shawnee Mission, KS
  • 3.5 GPA
03/2015
Cosmetologist License House of Heavilin Beauty College - Blue Springs － Blue Springs, MO
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Resume Overview

Companies Worked For:

  • Macy's
  • Beauty Brands LLC
  • Carrabba's Italian Grill

School Attended

  • Shawnee Mission Northwest High School
  • House of Heavilin Beauty College - Blue Springs

Job Titles Held:

  • Sales Floor Manager
  • Makeup Artist
  • Shift Supervisor
  • Key Account Manager

Degrees

  • High School Diploma
    Cosmetologist License

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