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Sales Floor Associate, Electronics Resume Example

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SALES FLOOR ASSOCIATE, ELECTRONICS
Professional Summary

Reliable individual with reputation for exceeding all performance benchmarks seeking a full time position in a new work environment. Expertise in assessing and meeting the needs of customers while promoting products for customer satisfaction. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments and willing to cross train in other areas.

Accomplishments
  • Featured a piece of writing in the Old Red Kimono arts magazine of Georgia Highlands College.
Skills
  • Comprehensive knowledge of the English language and literature
  • MS Office
  • Safety processes and procedures
  • Problem resolution
  • Client Needs Assessment
  • Sales
  • Guest Services
  • Repair
  • Cash Register Operation and Accurate Money Handling
  • Product Knowledge and Service
  • Product Location
  • Customer Complaint Resolution
  • Cleaning procedures
  • Unloading trucks
  • Stocking Shelves
  • Heavy Lifting
  • Sorting
Work History
12/2019 to Current
Sales Floor Associate, ElectronicsWalmart – Cartersville, Georgia
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Lowered shrinkage by watching customers and observing potential security risks.
  • Aided Spanish speaking customers, increasing customer loyalty
  • Developed strong rapport with customers and created positive impression of business.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
02/2018 to 12/2019
Backroom StockerWalmart – Cartersville, Georgia
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Received incoming merchandise and stored in correct stock locations.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Maintained orderly stockroom for ease of retrieval.
  • Acknowledged safety issues and contacted direct supervisor or manager regarding concerns and for quick resolution.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes
  • Maintained productivity and accuracy while continuously lifting and unpacking over
  • Greeted customers and directed to requested products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
12/2016 to 12/2017
Seasonal WorkerThe Honeybaked Hams Company – Cartersville, GA
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Adhered to company policies, safety procedures and performance standards.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Worked alongside others in a team oriented environment.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Frequently and consistently lifted material up to 50 lbs in a timely manner.
  • Offered exceptional customer service to all guests.
  • Readily adapted to a fast paced and changing work environment.
Education
05/2017
Associate of Arts: English
Georgia Highlands College - Rome, GA
Hobbies
  • Enjoys learning new skills and languages.
  • Creative writing and a passion for reading literature.
  • Love and care of animals.
  • Utilizes skills attained from hobbies to build interpersonal relationships, taking the initiative to address a concern or issue, and asking for clarification when tasks or duties are not fully understood.
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Resume Overview

Companies Worked For:

  • Walmart
  • The Honeybaked Hams Company

School Attended

  • Georgia Highlands College

Job Titles Held:

  • Sales Floor Associate, Electronics
  • Backroom Stocker
  • Seasonal Worker

Degrees

  • Associate of Arts : English

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