Main objective is to always have the companies best interest at mind, by communicating with management. Maintained my position with the same company for 4+ years since becoming a part of the automobile industry. Learned many department skills to accomplish smooth processes to continue a fast paced organized atmosphere. Always motivated, making myself very responsible and having the following positive qualities for the car business.
Meet and greet with the customer, instantly building a report while asking needed questions ( lead source, vehicle type, current vehicle, credit qualification ) while simply building the trust. Finding hot buttons and/or rare features on the vehicle to point out. Breaking down selling price while explaining how internet vs . selling price changes until the customer aggress to move forward with the purchase process. Communicating with finance and or sales manager for stipulations, structure, properly making sure insurance is taken care of, ( proper payoff information if needed ). Getting a great review from the customer and offering them a referral program right away to bring in referrals for more units.
Assisted customers until sale was completed, in charge of stocking in inventory, manage the website for the dealership, arranging reconditioning from transportation to going on the showroom floor listed for sale with pictures. Trained on a brand specialist knowing hot buttons and differences between packages or included features ( M Sport Package, Sport Lines, Luxury Lines, AMG, Packages on all vehicles ). Working calmly in a hectic work environment while completing multiple tasks. When sales was involved, extra hours were put in to accommodate inventory to be up to date to keep on top of both.
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Hawatha Thomas - Certified Select Motors - Island Auto Mall co worker (631) 201-9415
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