LiveCareer-Resume

sales executive resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful Sales Executive with over 12 years of industry experience working independently and collaboratively with teams to foster client relationships and drive sales. Identifies decision-makers within prospect accounts to initiate sales and deliver successful results and customer satisfaction. Team-minded in collaborating with peers and management to strategize and improve sales approaches.

Skills
  • Problem solving strength
  • Resourceful nature
  • Reporting familiarity
  • Highly motivated
  • Customer service focus
  • Friendly and outgoing
  • Customer retention
  • Recruiting and hiring
  • Performance improvements
  • Schedule management
  • Supervision and training
  • Employee development
  • Purchasing and planning
  • Prospecting skills
  • Lead development
  • Interpersonal and written communication
  • Upselling expertise
  • Problem investigations
Education and Training
Fairfield High School Fairfield, OH, Expected in 05/2002 High School Diploma : - GPA :
University of Cincinnati Cincinnati, OH Expected in : Communication - GPA :
Experience
K2 Integrity Holdings - Sales Executive
Fairfax, VA, 08/2021 - Current
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Offered product and service consultations and employed upselling techniques.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Conferred with customers to understand needs, recommend products and solve after-sale issues.
  • Contacted new and existing customers to outline benefits of products.
  • Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
Spectrum - Retail Store Manager
Eaton, OH, 01/2020 - 08/2021
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Stop And Shop - Event Execution Lead
Winsted, CT, 07/2018 - 01/2020
  • Oversaw event logistics, venue scheduling and accommodations.
  • Planned, coordinated and executed events and third party partnerships.
  • Maintained close communication with clients to mitigate service issues.
  • Coordinated vendors, timelines and budgets for events.
  • Selected décor and event materials fitting clients' requests and vision.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Networked to obtain potential event sponsors.
  • Scheduled and managed transportation for event participants.
  • Hosted large groups by engaging with attendees during annual events.
  • Trained customer service, marketing and sales teams for events.
  • Initiated negotiations with vendors and subcontractors to meet event budget.
  • Grew revenues by closing on leads generated from special events.
AT&T - Assistant Store Manager
City, STATE, 04/2016 - 07/2018
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Coached and developed store associates through formal and informal interactions.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Conducted analysis to address productivity and improve employee morale.
Activities and Honors

Women of AT&T Chapter President

Council member on district Culture Team.

Council member on market Engagement Council.

Market Brand Ambassador.

Team lead for local networking group.

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Resume Overview

School Attended

  • Fairfield High School
  • University of Cincinnati

Job Titles Held:

  • Sales Executive
  • Retail Store Manager
  • Event Execution Lead
  • Assistant Store Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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