Sales and Customer Service Professional with proven record of accomplishment growing client list and maintaining existing clients. Delivered consistent gains in growth, profits and customer satisfaction and retention through expertise in customer relationship management. Expert troubleshooter, innovative problem-solver. Proactive in ensuring high levels of client satisfaction. Diverse Sales Experience Selling to Businesses, in Medical and Commercial as well as Selling to Consumers. Exceptional communication and interpersonal skills; talent for quickly establishing rapport, cultivating relationships and building loyalty by becoming a trusted customer resource. Unparalleled commitment to customer retention by providing superior service. Disciplined, Independent, Driven and Motivated Professional with Experience in many industries selling to Buyers at all Levels. Both a Hunter and a Harvester who enjoys prospecting, presenting and closing the sale, as well as client retention and stellar customer service.
I spoke at a yearly even at Beckfield College for Jenny Clem to students about Accounts Receivable, Billing and Collections.
I was a member of PAHCOM and attended monthly and annual events to represent my company and services as well as attended conferences as a Vendor and Speaker.
Trained new Employees in new territories with FFCC INC. Was responsible for also helping them canvass their territory to ramp up and build the new client list.
With I C System Inc. in just under 3 years I became ranked the number 3 Representative out of 65 Representatives in the United States.
With Ohio Truck Body I was promoted from Inside Sales Coordinator to Outside Sales Manager within two years of learning the business.
While working for Fyr Fyter Sales and Service I was offered a position to leave the company with a Manager to work for them in a new position with a compensation increase and opportunity for growth and advancement.
With ChangeMed I acquired five of the largest clients for the company within a few months of accepting the position.
Responsible for new territory in Ohio and Kentucky selling toxicology laboratory services to physician practices. Also, hired, trained and supported staff to place in the practices to work for the laboratory processing specimens. The company closed and is under investigation for some billing practices.
Responsible for helping new start up billing company acquire new clients in Southern Ohio and Kentucky. Sold Allscripts software with meaningful use allowances, sold billing and credentialing services and continued to support the client and their staff.
This company changed their business plan and layed off outside sales team to grow the business by acquiring failing billing companies who were losing their physician clients to hospital and large physician buyouts.
I was a member of DECA which is Distributive Education Clubs of America and I was able to work a part time job for school credits and business experience. My positions were managing a golf pro shop of a country club part time and working the late day shift as team leader for a Publix Bakery Department.
Inside and Outside Sales, Customer Service, Salesforce, Act, and Goldmine CRM, Allscripts Software, Outlook, Practice Fusion Software, Appointment Setting, Cold Calling, Presenting, Closing and Client Retention. Database management, direct mail, insurance, marketing, reporting and training and support.
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