Client Relationship Management | Sales Training | General Business Operations 10+ Years helping businesses improve quality, elevate performance and increase profitability Accomplished manager with extensive experience training sales teams. Developing a competitive strategy to capture new customers in the target market. Attracting new customers and partners for long-term relationships using creative advertising to overcome consumers resistance and persuading them to buy our products and services. Instead of the competitors, Relationship marketing, aggressive networking and strategic alliances. Strongly believe in Branding the company name. Taking marketing in to action as the basis for strategy and tactics to improve leverage and profit. Planning and anticipating future events and conditions and determining the best way to achieve the company objectives. Additional strengths include: Defining the Organization's Mission and Objectives Mentoring Sales Leaders / Coaching Excellence Quality Control & Assurance Cross-Functional Operating Management Process Optimization Long-term Strategist / Capital Thought Leader Executive Management High Level Presentations & Negotiations Fluent in English, Spanish and Portuguese B2B & B2C Sales Management PROFILE & HIGHLIGHTED ACHIEVEMENTS Passionate, hard-working, high-energy professional with a proven track record of achievement and demonstrated success delivering the highest standards of excellence across various fast-paced, demanding environments. Participative leadership style with admirable skills in cross-functional team building, quality performance and productivity improvement. Combines expertise in strategic market planning, sales management and customer service with general management and process improvement skills. An articulate presenter with outstanding interpersonal skills; adept at persuasion, power, and influence.
Sales Executive January 2011 to February 2015REMAX OCEANSIDE REALTY － Miami, FL
Tasked with the coaching, mentoring and development of high performance sales staff for this rapidly expanding international real estate office.
Developed a comprehensive training program focused on building customer loyalty and driving above average sales results through five star service.
Worked closely with Brazilian investors interested in purchasing property for business and personal use.
Trained staff on successful business techniques and strategies that yield high prospect-to-customer conversion rates.
Leveraged strong knowledge of Brazil to deepen relationships with mid to high income customers High End Luxury Ocean Front Properties.
Expert in High Rises.
REO Short Sales Rentals Fannie Mae Properties Commercial Real State Work with International buyers from South America and Europe.
Director September 2003 to December 2010COUNTYWIDE MORTGAGE LENDERS － Miami, FL
Helped build the business from the ground floor, involved in all aspects of operations and sales.
Hired, coached, mentored and trained 30 mortgage consultants.
Successfully closed an average of 15-32 loans per month.
Functioned as face of the brand, built a steady pipeline of business through effective marketing and networking, solicited and serviced over $15Million in home mortgage loans per month.
Established name recognition and built a solid book of business, maintained a referral rate of more than 90%.
Established a cohesive and powerful team of motivated and high performing staff.
Worked with US and international first time home buyers, investors and refinance clients.
Developed strategic alliances and became deeply rooted in the builder business.
Provided credit repair and financial management consultation to clients.
Functioned as a resource to builders by pre- qualifying eligible buyers, maintained an average loan approval rate of more than 85%.
Worked closely with applicants to correctly complete applications, interviewed applicants and analyzed their financial status and credit to determine feasibility of obtaining a loan.
Researched and identified appropriate loan programs that best fit the needs of applicants taking into account their financial situation and wealth building goals.
Reviewed and verified loan agreements to ensure compliance according to the lending institution.
Managed third party relationships (title company and property evaluation) as needed to complete the loan processing for the applicant and the lending institution.
Realtor January 2001 to August 2003REMAX － Miami, FL
Sold single and multifamily residential real estate property throughout the Morris County area as both a Buyer's Agent and Seller's Agent.
Educated buyers on how to structure purchase offers for consideration; informed sellers how to stage their home for maximum return; marketed homes to achieve maximum exposure to ensure a timely and profitable sale.
Consistently monitored all systems, standards, and procedures to proactively identify emerging trends and market factors that might impact business.
Secured up to the minute market intelligence from staff to help inform and develop appropriate strategies that reflect the right timing, resources, and risk to maximize resources and expand opportunities.
Utilized a variety of prospecting and account development techniques to drive sales including: farming, cold calling; direct mail; personal referrals and professional affiliate networks (community leaders, attorneys, accountants, mortgage brokers, etc.) thorough competitor research and consistent follow-up with clients.
Work with sales of residential and Commercial properties.
LAPTOPS AND ELETRONICS ONLY - IMPORT AND EXPORT MANAGER *JANUARY 1997 -TO DECEBER 2000 B2B Technology Import and Export business.
Distribution of Lap Top computers, memories hard drives, printers, digital cameras.
Also all type of appliances like Big Screen TV's, Amplifiers, Home theaters, Video Cameras, all types of Electronic equipment's.
Bachelor of Arts : BusinessUnit UniversityBrazilBusiness
B2B, book, coaching, cold calling, consultation, conversion, credit, clients, digital cameras, direct mail, driving, financial, financial management, hard drives, LAPTOPS, marketing, market, mentoring, office, 2000, networking, networks, Cameras, printers, purchasing, real estate, research, Sales, strategic alliances, TV, type, Video