Performance-driven Sales & Event professional with stellar record of accomplishment in connecting with customers and driving remarkable event sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Talented Sales & Event Ops Manager with strong background in weddings and events. Passionate about event sales
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Skills
Team leadership and supervision
Guest relations
Operations oversight
Marketing and advertising
Managing events start to finish
Time management
Catering coordination
Budget Management
Crisis management
Project management
Behavioral/cognitive skills development
Differentiated learning techniques
Tutoring and after school help
Teaching, tutoring and counseling
Differentiated instruction
Positive atmosphere promotion
Interactive teaching/learning
Effectively work with parents
Curriculum development
Creative lesson plan development
Event calendar management
Fundraising
Contract negotiations and administration
Special events planning
Leadership and mentoring abilities
MS Office
First-aid
Sanitization
Food preparation
Training and development
Experience
10/2018 to Current
Sales & Event Operations ManagerWatercrest Investments- The Astor Hotel – City, STATE,
Organized corporate luncheons, dinners, conferences and special events.
Maintained close communication with clients to mitigate service issues.
Coordinated vendors, timelines and budgets for events.
Designed contracts, collected fees and booked venues for events.
Trained customer service, marketing and sales teams for events.
Recognized by management for providing exceptional customer service.
Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
Worked with chefs to prepare custom menus, including meals and beverages.
Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
Managed 15 servers and staff members to effectively foster team-oriented environment.
Supervised staff preparing and serving 100-250 meals per wedding/event.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
Created positive culture to drive employee engagement and satisfaction.
Created schedules for bartenders and servers and conducted training on event operations.
Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
Hosted up to 250 guests during weddings and events.
Created and presented proposals and built successful RFPs for new events.
Networked at local and industry events to prospect for new sales leads.
Worked closely with clients to coordinate details and maximize satisfaction.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Organized venue, budgets, guest lists, catering and event timelines.
Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
Prepared, monitored, and maintained event budgets.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Assessed team proficiencies, identifying and targeting areas for improvement.
Identified client business and operational needs and introduced services to provide solutions.
11/2016 to 11/2018
Youth Development & Education DirectorYouth In Motion- South Shore Center – City, STATE,
Developed and implemented the entire summer camp program, kid care center and youth sports/enrichment classes for a brand new center.
Created marketing materials and camp booklets and distributed them to local schools and businesses.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Mediated conflicts between campers by creating and implementing behavior management strategies and techniques following PBIS based programs.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Promoted monthly family events and activities to increase participation and revenue.
Created and led safety training workshops for employees.
Advertised for upcoming events to promote engagement and involvement.
Diversified recreational offerings by building and overseeing activity schedule.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Attained facility targets, including revenue goals and member retention rates.
Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Planned, organized, facilitated and promoted diverse recreational programs.
Prepared and distributed flyers, press releases and brochures to gain interest in established programs and events.
Scheduled summer activities, including weekly field trips.
Maintained inventory of supplies and equipment with established sign-out procedures.
Collaborated with community agencies and city departments to create youth program opportunities.
Demonstrated positive social skills to build healthy relationships.
Created schedules, weekly lessons and themes, snack times and staff schedules for onsite childcare center.
Supervised 10 child care staff responsible for the care of infants, toddlers and pre-school aged children.
Supervised 15-20 day camp counselors (in addition to child care staff) during the months of May-September.
Held weekly and monthly staff meetings for professional development and additional staff training.
Worked to be in compliance with the Wisconsin DCF-252 State Licensing.
06/2014 to 11/2016
Day Camp Director & 4K Wrap TeacherYMCA Of Metropolitan Milwaukee Inc. – City, STATE,
Designed lesson plans based on comprehensive teaching of academic, social and personal skills.
Developed assessments to test student growth.
Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Referred to district standards to plan lessons and prepare students to take standardized assessments.
Integrated technology into lesson plans.
Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
Taught children ages 4 to 5 basic reading and alphabetical skills.
Guided reading aloud to spark imagination and foster reading comprehension as well as vocabulary development.
Motivated and supported students in growing reading independence using methodical, sensory lessons on phonemic awareness and decoding by sounding out words.
Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Developed events and programs in consideration of needs, abilities and interests of participants.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Promoted monthly events and activities to increase participation and revenue.
Enforced discipline and policies to protect safety of recreational activity participants.
Created and led safety training workshops for employees.
06/2009 to 06/2014
Before & After School Teacher & Camp CounselorYMCA Of Metropolitan Milwaukee Inc. – City, STATE,
Created, submitted and implemented approved lesson plans and curriculum.
Instilled positive behavioral habits through enforcement of school rules and program policies and procedures.
Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
Documented and analyzed data collected on students involved in activities, including demographic information and program attendance rates.
Recorded details on student arrival and departure times and methods, releasing young students only to known parents or caretakers.
Published monthly calendar of events for distribution to current and prospective members and posting around campus to increase awareness of activities.
Interacted with parents and teachers daily to maintain productive communication throughout program participation.
Worked to stay in compliance with the Wisconsin DCF 251 State Licensing Guidelines.
Enforced discipline and policies to protect safety of recreational activity participants.
Diversified recreational offerings by building and overseeing activity schedule.
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Designed detailed weekly schedules for my group of 6-18 campers (depending on state ratios) to increase safety and overall camp success.
Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
Organized and lead variety of small and large group activities.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Education and Training
Expected in 10/2020
Wedding Planning Certificate: Wedding Planning New York Institute Of Art And Design - New York, NY GPA:
Expected in 06/2019
ServSafe Food Protection Manager Certification: American National Standards Institute - Milwaukee, WI, GPA:
Expected in 05/2016
Bachelor of Science: Education Alverno College - Milwaukee, WI GPA:
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