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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Performance-driven Sales & Event professional with stellar record of accomplishment in connecting with customers and driving remarkable event sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Talented Sales & Event Ops Manager with strong background in weddings and events. Passionate about event sales

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Skills
  • Team leadership and supervision
  • Guest relations
  • Operations oversight
  • Marketing and advertising
  • Managing events start to finish
  • Time management
  • Catering coordination
  • Budget Management
  • Crisis management
  • Project management
  • Behavioral/cognitive skills development
  • Differentiated learning techniques
  • Tutoring and after school help
  • Teaching, tutoring and counseling
  • Differentiated instruction
  • Positive atmosphere promotion
  • Interactive teaching/learning
  • Effectively work with parents
  • Curriculum development
  • Creative lesson plan development
  • Event calendar management
  • Fundraising
  • Contract negotiations and administration
  • Special events planning
  • Leadership and mentoring abilities
  • MS Office
  • First-aid
  • Sanitization
  • Food preparation
  • Training and development
Experience
10/2018 to Current
Sales & Event Operations Manager Watercrest Investments- The Astor Hotel City, STATE,
  • Organized corporate luncheons, dinners, conferences and special events.
  • Maintained close communication with clients to mitigate service issues.
  • Coordinated vendors, timelines and budgets for events.
  • Designed contracts, collected fees and booked venues for events.
  • Trained customer service, marketing and sales teams for events.
  • Recognized by management for providing exceptional customer service.
  • Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Managed 15 servers and staff members to effectively foster team-oriented environment.
  • Supervised staff preparing and serving 100-250 meals per wedding/event.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Afforded exceptional dining experiences to each customer through friendly service and timely delivery of high-quality products.
  • Created positive culture to drive employee engagement and satisfaction.
  • Created schedules for bartenders and servers and conducted training on event operations.
  • Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
  • Hosted up to 250 guests during weddings and events.
  • Created and presented proposals and built successful RFPs for new events.
  • Networked at local and industry events to prospect for new sales leads.
  • Worked closely with clients to coordinate details and maximize satisfaction.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Organized venue, budgets, guest lists, catering and event timelines.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
  • Prepared, monitored, and maintained event budgets.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Identified client business and operational needs and introduced services to provide solutions.
11/2016 to 11/2018
Youth Development & Education Director Youth In Motion- South Shore Center City, STATE,
  • Developed and implemented the entire summer camp program, kid care center and youth sports/enrichment classes for a brand new center.
  • Created marketing materials and camp booklets and distributed them to local schools and businesses.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Mediated conflicts between campers by creating and implementing behavior management strategies and techniques following PBIS based programs.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Promoted monthly family events and activities to increase participation and revenue.
  • Created and led safety training workshops for employees.
  • Advertised for upcoming events to promote engagement and involvement.
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Attained facility targets, including revenue goals and member retention rates.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Prepared and distributed flyers, press releases and brochures to gain interest in established programs and events.
  • Scheduled summer activities, including weekly field trips.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Collaborated with community agencies and city departments to create youth program opportunities.
  • Demonstrated positive social skills to build healthy relationships.
  • Created schedules, weekly lessons and themes, snack times and staff schedules for onsite childcare center.
  • Supervised 10 child care staff responsible for the care of infants, toddlers and pre-school aged children.
  • Supervised 15-20 day camp counselors (in addition to child care staff) during the months of May-September.
  • Held weekly and monthly staff meetings for professional development and additional staff training.
  • Worked to be in compliance with the Wisconsin DCF-252 State Licensing.
06/2014 to 11/2016
Day Camp Director & 4K Wrap Teacher YMCA Of Metropolitan Milwaukee Inc. City, STATE,
  • Designed lesson plans based on comprehensive teaching of academic, social and personal skills.
  • Developed assessments to test student growth.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Referred to district standards to plan lessons and prepare students to take standardized assessments.
  • Integrated technology into lesson plans.
  • Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
  • Taught children ages 4 to 5 basic reading and alphabetical skills.
  • Guided reading aloud to spark imagination and foster reading comprehension as well as vocabulary development.
  • Motivated and supported students in growing reading independence using methodical, sensory lessons on phonemic awareness and decoding by sounding out words.
  • Coordinated conferences with parents to discuss student progress and establish goals for improvement and advancement.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
  • Promoted monthly events and activities to increase participation and revenue.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Created and led safety training workshops for employees.
06/2009 to 06/2014
Before & After School Teacher & Camp Counselor YMCA Of Metropolitan Milwaukee Inc. City, STATE,
  • Created, submitted and implemented approved lesson plans and curriculum.
  • Instilled positive behavioral habits through enforcement of school rules and program policies and procedures.
  • Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
  • Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
  • Documented and analyzed data collected on students involved in activities, including demographic information and program attendance rates.
  • Recorded details on student arrival and departure times and methods, releasing young students only to known parents or caretakers.
  • Published monthly calendar of events for distribution to current and prospective members and posting around campus to increase awareness of activities.
  • Interacted with parents and teachers daily to maintain productive communication throughout program participation.
  • Worked to stay in compliance with the Wisconsin DCF 251 State Licensing Guidelines.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Designed detailed weekly schedules for my group of 6-18 campers (depending on state ratios) to increase safety and overall camp success.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Organized and lead variety of small and large group activities.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Education and Training
Expected in 10/2020
Wedding Planning Certificate: Wedding Planning
New York Institute Of Art And Design - New York, NY
GPA:
Expected in 06/2019
ServSafe Food Protection Manager Certification:
American National Standards Institute - Milwaukee, WI,
GPA:
Expected in 05/2016
Bachelor of Science: Education
Alverno College - Milwaukee, WI
GPA:

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Resume Overview

School Attended

  • New York Institute Of Art And Design
  • American National Standards Institute
  • Alverno College

Job Titles Held:

  • Sales & Event Operations Manager
  • Youth Development & Education Director
  • Day Camp Director & 4K Wrap Teacher
  • Before & After School Teacher & Camp Counselor

Degrees

  • Wedding Planning Certificate
  • ServSafe Food Protection Manager Certification
  • Bachelor of Science

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