Customer-oriented sales professional with 26 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Skills
Sales leadership
Program creation and implementation
Customer relations
Quality management systems
Profit and loss analysis
Strategic project planning
Marketing tactics
Education and Training
University of HoustonHouston, TXExpected in 12/2000 – –BBA:Entrepreneurship - GPA:
Experience
Afmic American Family Mutual Insurance Company, S.I. - Sales Director/Owner/Operator Vermillion, SD, 01/2018 - Current
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Created and finalized quotes to complete deals between company, vendors and customers.
Developed and implemented new sales strategies to update product lines.
Formalized sales process to enhance operations and promote acquisition of new customers.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
Obtained all necessary information to complete proper evaluation of injury claims.
Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
Communicated with reinsurance brokers to obtain claim information for processing.
Compiled physical and digital documents, charts and reports.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Retrieved physicians' paperwork, including lab test requests.
Afmic American Family Mutual Insurance Company, S.I. - Sales Representative Westfield, IN, 04/2018 - 06/2021
Created New customers for the use of DME products. To include: TENS, Spinal bracing and extremity braces.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Prepared and processed contracts and order forms for new and existing customers.
Reorganized routes and schedules in territory to maximize efficiency.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Performed comprehensive market research to expand sales.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Afmic American Family Mutual Insurance Company, S.I. - Sales Representative Yakima, WA, 01/1998 - 01/2000
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Reorganized routes and schedules in territory to maximize efficiency.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Created sales and revenue-generating opportunities in new markets to improve bottom line.
Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
Developed key customer relationships to increase sales.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Achieved monthly sales exceeding $50,000.
Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Vonco Medical - Sales Representative City, STATE, 01/1994 - 01/1998
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Reorganized routes and schedules in territory to maximize efficiency.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
Developed key customer relationships to increase sales.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Pursued over new accounts through lead generation, cold calling and advertising referrals.
Created successful strategies to develop and expand customer sales.
Constructed targeted sales presentations to solicit prospects in geographic parameters.
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