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Sales Coordinator Front Desk Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Experienced Front Desk Receptionist at a busy hotel offering strong interpersonal and financial management skills. Organized with strong attention to guest needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services.

Skills
  • Conference and Meeting Planning
  • Check-In and Check-Out Procedures
  • Automated Telephone Systems
  • Training and Development
  • Conflict Resolution
  • Safety and Security
  • File management
  • Word processing
  • Credit and cash payments
Work History
03/2014 to Current Sales Coordinator /Front Desk Manager Buckner International | Mission, TX,
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Performed concierge services for guests as needed.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
02/2012 to 03/2014 Family Coach Line Resources | City, STATE,
  • Conducted intake and assessments to formulate treatment plan and manage client records.
  • Countered problematic behavior with healthy alternatives to enhance mental, emotional and physical wellness and increase energy.
  • Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records.
  • Performed individual and group psychotherapy and conducted teletherapy sessions to help clients pinpoint emotions underlying personal and relational conflicts.
  • Garnered excellent reviews from individuals and couples and maintained long-term counseling relationships to provide ongoing care and support.
  • Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
03/2008 to 02/2012 Residential Treatment Worker Woodward Resource Center | City, STATE,
  • Built and deepened partnerships with healthcare administrators, medical directors and nursing supervisors.
  • Administered preliminary and comprehensive vocational assessments.
  • Coordinated community resources and secured referrals.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
  • Promoted development of interviewing, resume writing and etiquette skills.
  • Conducted comprehensive patient assessments and evaluated patient care plans.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Expected in 05/2006 Bachelor of Arts | Sociology & Human Services With Minor Psychology Graceland University, Lamoni, IA GPA:
Expected in 05/2001 High School Diploma | North High School , Des Moines, IA, GPA:

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93Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Graceland University
  • North High School
Job Titles Held:
  • Sales Coordinator /Front Desk Manager
  • Family Coach
  • Residential Treatment Worker
Degrees
  • Bachelor of Arts
  • High School Diploma

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