Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

A dedicated associate of 29 years that consistently demonstrates our core values & competencies. Takes pride in my work and is team player and acts in the best interest of our clients and our business.

  • Customer support
  • Flexible, Dependable, Reliable
  • Friendly, positive attitude
  • Computer skills
  • Problem resolution
  • Organizational Skills
  • Attention to Detail
  • Self-Motivation
  • Adaptability
  • Collaboration
01/2019 to Current
Sales Coordinator P & S Transportation Indianapolis, IN,
  • Facilitated the VLMS transition to Clipper or Valassis transitioning various program including the CA Classifieds and our Local Broker Program.
  • Trained on a variety of product offerings including our Valassis Reseller Shopper and Partner Wrap Business which I will be responsible for 2020.
  • Worked collectively with both internal associates and client to train and implement the new workflow processes and provided level support to my Resale Partners. In 201 the business that I supported was the only portion of the Reseller Business that showed a revenue increase YOY.
  • Attended training with Larry Payne on the Clipper systems: order entry, desoto, mobile desoto.
  • Confirm that each client has been approved through the Account Clearance system before entering orders.
  • Process LDP-V's and Save orders for Resellers entering in the Clipper systems and uploading the art in ATOl and monitoring all proofs are approved by deadline.
  • Process CSI Resellers orders and the SaveOn Everything Partner Wrap by entering the order in iConnect and running an ECCR to provide to the CSI Reseller removing the first page due to rates. Generate a Order Detail Summary showing the IHW, Versions, HHC, Est Piece Weight, Est Rate and Estimated Cost to the client. For the SaveOn Everything Partner Wrap run a Client Print File report and edit the report placing in an excel template showing order information. These order are also entered in esp for billing purposes.
  • Process the LDP-V for SaveOn Everything entering orders in the Clipper Systems and downloading the from the Valassis ftp and uploading to the Clipper ftp and approving ad in esp.
  • Maintain and process the Clipper ANNE Complementors communicating with ANNE contacts checking availability before processing the orders in iConnect. Providing an ANNE Complmentor Release to Print Schedule to Clipper team. This is a manual process.
  • Created 2021 client facing planners for the follow products: Basic Dynamic Postcard, CSI Inserts, Express Basic Data Postcard, Inserts, LDP-V ANNE, Personalized Postcard and the Wrap.
02/2005 to 12/2018
Client Services Assistant Citigroup Inc. Edison, NJ,
  • In 2006 the new SDR/Oracle system was rolled out and was transition without any business interruption.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Delivered service to clients to both maintain and extend relationships for future business opportunities.
  • Shared detailed information regarding options to help customers make decisions.
  • Mastered the Valassis print order entry process and coordinated the workflow and coordination between Valassis, Save and the internal and external vendors.
  • Worked with the Valassis GP Coordinators and my manager to ensure step by step procedures on on how to process the orders and implemented changes in my managers absence.
  • Provided support to our largest market with assisting reps in managing the RedPlum deadlines since this a manual process along with completing the RedPlum Planners for different markets.
  • Provided print partners such as Valassis and Universal files & Paperwork on time based established deadlines.
  • Effectively communicating with the Art Departments Team Leader to ensure the RedPlum jobs are going out on time per proof and print deadlines.
  • Introduced additional VCI Turnkey products and determining the best place to print based on geography, costs and deadlines using the price matrix and production planners.
  • Developed and maintained a tracking system to stay organized and helped the company not to skip a beat with the placement of orders after losing our current tracking system for RedPlum for all brokered clients.
  • Created tracking sheets for the departments ensuring that proofs are out and job released to pring on without risking in home dates.
  • Expanded knowledge in Crossbow to generate custom reports and maps for the franchisees and brokers.
  • Followed up with Sales Reps before contracts expire to help secure additional business
  • Offer new products such as RedPlum or VDP whenever possible.
  • Built strong relationships with sales reps to familiarize ourselves with their clients to better support their needs.
  • Supported the re-structure of the CS/Creative Departments for scalability and better support of Franchisees, Brokers, Strategic Partners and RedPlum Local Initiatives.
  • Integrated with Valassis to become more knowledgeable with their procedures and utilizing Valassis forms such as GS Change Request, Late Order Request, Copy Extensions & SIJT's running reports such as Order Confirmations, Delivery Verification Report, Shared Mail Package, Client Print File Report, Pricing Report.
  • Knowledgeable and skilled at supporting all product offerings from program specifications to execution.
  • Primary point of contract on the CS team for all RedPlum products and worked with SE's and IB's to identify opportunities, streamline process and shift our 4x8 work to the turnkey half sheet.
  • Worked with clients, SE's and IB's to identify product opportunities/solutions with MailCoups, Valassis or Clipper offerings.
  • Process all client requests/orders with accuracy and efficiency to migrate errors/credit scenarios.
  • Facilitated mapping/reporting as needed and made recommendations for upselling clients.
  • Supported the role out of the new auto markets as needed working behind the scenes with the production teams across the country, including Valassis Graphic Services, Plant Schedulers, SPL's & Branch Managers.
  • Assisted with Ad submittals by pulling car images and car details from sites.
  • Worked with clients and reps regarding program questions, requests, compliance approvals or copy changes.
  • Submitted orders into iConnect, submits SIJT for special requests and manages any incidents of missed deliveries/missing copy.
  • Supported MailCoups conversion to 100% Turnkey/Valassis.
  • Primary liaison between VLMS & core Valassis supporting RedPlum Brokers, Classifieds Business then additionally supporting the VLMS Local Brokers/Resellers and the VCI VDP Resellers.
  • Key member in the roll out of the Digital Campaigns and trained within the Valassis DOM System in order to facilitate order entry on behalf of our team.
  • Worked with the Classifieds sales team to obtain page counts for the printer and enter the orders in iConnect on a weekly basis..\
  • Created planners for different markets which helps our sellers plan sales with clients.
  • Developed close working relations with various sellers assisting them with targeting and order processing requests which also provide positive feedback regarding my services and management of their accounts.
  • Lead the team as we took over the print execution and release to print process for the RMNE Inserts which was challenging due to the deadlines and eventual reduced the amount of Form ID's.
02/2002 to 01/2005
Data Entry Eurofins Scient. Tampa, FL,
  • Coordinated the passes going to the pre-press department to ensure the production schedule was met every week.
  • Confirming with Customer Service to ensure coupons for each individual franchise priority was approved to go to press.
  • Entered all franchise orders into the COBRA system.
  • Communicated with ADVO CS contacts to ensure that the correct reporting was received. Reviewed and distributed IOV's and IOC's to the appropriate franchisee.
  • Researching delivery issues and shortages.
  • Produced and distributed the recap memos for the ADVO wrap participants within a 2-week timeframe.
  • Became efficient in the Radix system as well as programs within COBRA to research count changes to helped expedite responses to customer inquiries.
  • Maintained maintenance on two national schedules while transitioning over to new scheduling database. While consistently bringing any errors or glitches with the new program to the IT Dept for immediate corrective action.
03/1992 to 09/2003
Tracking SuperCoups City, STATE,
  • Gathering data and information from several departments. keeping a manual spreadsheet determining each location of the ad.
  • Flagging rushes if needed to meet production deadlines.
Education and Training
Expected in Jun/1984
: Word Processing
Katharine Gibbs School - East Providence, RI,
Expected in 06/1982
High School:
Rogers High School - Newport, RI
Expected in Jun/2021
Service Optimization Specialist Team Training Expectations:
Valassis - Mountville, PA,

Completed 5 weeks of Service Optimization Specialist Team Training Expectations June 2021

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School Attended

  • Katharine Gibbs School
  • Rogers High School
  • Valassis

Job Titles Held:

  • Sales Coordinator
  • Client Services Assistant
  • Data Entry
  • Tracking


  • High School
  • Service Optimization Specialist Team Training Expectations

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