Ability to work professionally and calmly in a fast paced environment, Equally effective working independently and in cooperation with others, Capable of multi-tasking and meeting deadlines in a timely fashion, Fluent in English and Spanish, Computer literate in MS Word, Excel, Access and Power Point. Excellent organizational and communication skills, Strength in analyzing, researching, organizing, and problem solving, Sharp, quick learner; willing to get involved, Skilled and thorough in analyzing problem situations and finding creative solutions, Successful in mastering new skills through hands-on experience, Highly motivated to achieve set goals, Strong analytical, writing and research skills, and Effective problem solver; thorough researcher.
09/2012 to 01/2015
Sales ConsultantToyota of Manhattan － New York, NY
Deliver vehicles to customers.
The delivery process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lay the foundation for customer loyalty.
Know and understand equity and values, and be able to explain depreciation to the customer.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Report to the new vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.
Determine each customer's vehicle needs by asking questions and listening.
Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers.
Meets dealership sales goals.
Maintains Customer Satisfaction scores at or above company standards.
Greets customer and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on road.
Suggests optional equipment for customer to purchase.
Computes and quotes sales price, including tax, trade-in allowance, and discount.
Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
Arranges for delivery and registration of vehicle.
Researches availability of models and optional equipment.
Engages in business development.
Addresses customer concerns.
Follows Safeguards rules and regulations.
04/2014 to 06/2014
Law Library Assistant CoordinatorRikers Island － East Elmhurst, NY
Assist inmates in defending themselves by providing legal research assistance · Help Inmates how to look for they cases and how to understand they chargers · Look for the court day, find out if the inmates have a warrant, bail set, or indictment · Show the inmates how to do research in the kiosk; how to look for similar cases · Make photocopy of the case or petition · Read legal document and translate.
08/2009 to 12/2010
Sprint Retail ConsultantSprint Management － Bronx, NY
Sells company products and services to walk-in customers in retail outlets.
Provides a high level of customer service support with product expertise and advanced selling skills.
Guides customer through the purchasing decision and activations process, and educates the customer on their new purchase.
May develop new customer prospects or referrals, and builds customer relationships to drive sales.
Provides a total sales solution to the customer regarding their wireless/mobility needs that includes: selling the value for Sprint's devices, accessories and service plans, maximizing customer connections, saving the customer money, personalizing the customer experience, protecting their investment Delivers an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand Meets or exceed key performance objectives that include sales and customer satisfaction goals Makes certain accurate customer account set-up so they are ready to use when leaving the store Identifies the right solutions to customer billing, technical and or account issues Completes all courses in your curriculum path with the required times frames Complies with all operational policies and procedures including the Sprint Code of Conduct.
Bachelor of Science: Criminal JusticeMonroe College － Bronx, NYGPA: GPA: 3.3Criminal Justice GPA: 3.3
Associate Degree: Business AdministrationGlobe Institute of Technology － New York, NYGPA: GPA: 3.2Business Administration GPA: 3.2
Certificate of Achievement for Excellent Attendance Fall 2012 semester Related Coursework: Criminal Law, Prisons: Punishment in the US, Criminal Procedure, Criminal Investigator, the Police & the Community, Ethical Issues in Criminal Justice, Criminology, Victimology, Research Methods, Leadership in Criminal Justice, Capstone Course, Human Services, Field Experience, Psych of Abnormal Behavior, New York State Penal Law, Criminal Procedures Law.
New York State Department of State Division of Licensing Services
Security Guard ID: 10012972379 2
Bachelor of Science : Criminal Justice Associate Degree : Business Administration Certificate of Achievement for Excellent Attendance Fall 2012 semester Related Coursework: Criminal Law, Prisons: Punishment in the US, Criminal Procedure, Criminal Investigator, the Police & the Community, Ethical Issues in Criminal Justice, Criminology, Victimology, Research Methods, Leadership in Criminal Justice, Capstone Course, Human Services, Field Experience, Psych of Abnormal Behavior, New York State Penal Law, Criminal Procedures Law.
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