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sales consultant resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable Sales Associate eager to apply deep comprehension of customer service and teamwork. Results-oriented and friendly with over 4 years of experience in presenting products and services to prospects. Talented at analyzing account data and resolving customer issues and escalations while maintaining positive, professional attitude.

Skills
  • Customer- and Service-Oriented
  • Customer Relationship Management
  • Excellent Communication Skills
  • High-Energy Attitude
  • Listening Skills
  • Microsoft Office Expertise
  • Multi-tasker
  • Outgoing Personality
  • POS System Operation
  • Product and Service Knowledge
  • Reading Comprehension Skills
  • Retail Loss Prevention
  • Team Player Mentality
  • Verbal/Written Communication
Experience
03/2019 to 03/2020 Sales Consultant Chartwell Retirement Residences | Edmonson, TX,
  • Knowledge of, not only design(color scheming, placement) and the steps to properly furnishing a home(checking stock, "special 'personalized' orders") but how to build an everlasting connection with the consumer.
  • Provided advice to customers regarding suitable product selection.
  • Developed professional sales presentations to creatively communicate product quality and market comparisons.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Provided training on appropriate product selection.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas at least 2% or more.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
12/2016 to 05/2019 Sales Associate Lacoste | Paramus, NJ,
  • Being a 'Generalist' at Victoria's Secret requires cashiering and floor experience. Both responsibilities desire excellent customer service and personal testimony. Being employed at such an intimate establishment, it is important to connect personally to the customer.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Building a relationship on the floor, then to reconnect at the register(the cash wrap is the customer's last experience, which, on average, will determine whether he/she will return).
  • I have acquired the position of 'Cash Lead' at this location, which requires me to have responsibility of ensuring the other cashiers are knowledgeable of promotions, POS System set-up, and solving any complications that may arise pertaining to customers in order to maximize team performance
  • It is also important to make sure that cashiers capture phone and e-mail, and to offer every customer the opportunity of becoming part of the Victoria's Secret family by signing him or her up for the Victoria's Secret Angel Credit Card.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Though I was not #1 in the region, I was #1 in the district, gaining over 800 new Angels.
  • I am typically a cashier, but throughout my employment, I've obtained floor sales experience. Skills related to learning floor sales include, how to measure (bra fittings), knowing the store setup(PINK and all 6 core rooms in Victoria's Secret), and building a relationship with the shopper to start or continue their 'Bra Journey". Recommending merchandise to customers based on needs and preferences.
  • Communicated with customers about merchandise offerings, including policies, restrictions and refund policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
09/2016 to 12/2016 Sales Associate Lacoste | Pleasant Prairie, WI,
  • As a sales associate, it is my priority to ensure that each customer has an enjoyable experience.
  • Whether the matter is handling a return/exchange, purchase, and/or applying for The Limited Credit Card, she or he is expected to receive a like- able and appropriate journey.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • At this establishment I was tied, with another associate, in being #1 pertaining to building loyalty with customers as far as phone and e-mail capture; along with The Limited Card sign-up
Education and Training
Expected in 05/2015 to to High School Diploma | Towson High School Law & Public Policy, Towson, MD GPA:
Activities and Honors
Willing to relocate: Anywhere
Additional Information
  • XXXXXXXXX , Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Towson High School Law & Public Policy

Job Titles Held:

  • Sales Consultant
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma

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