2 sales professional and customer service, interviewing clients, closing leads, exceeding sales goals.
*2 years customer service, report writing, record keeping, and contract administration.
*Exceptional communication - written, verbal, and presentation skills.
*Outgoing, sales-driven personality and competitive nature
MS Office proficient
Effective team player
Fair Housing Certification, Grace Hill 2014.
Leasing Certification, Career Strategies Inc., 2014.
Sales Consultant promotion in first month: reached $1,200 sales goal.
Top Tier Sales Associate, Galleria at Tyler 2008.
Winner of the “[Company Name] Employee of the Quarter” Award, [Quarter, year].
Sales Consultant November 2013 to March 2014SCENTSY FRAGRANCE INC － Riverside, CA
Interviewed potential clients; recommended and helped clients select products to clients based on their individual desires.
Closed 5-20 sales monthly: independently established and closed $1,200 within first month of hire.
Marketed independent Scentsy Fragrance brand and business in online blog: established 90+ followers in 1 month.
Acquired Wrote and maintained client invoices, Maintained personal identification records Researched, located and demonstrated products to new and existing customers.
Informed clients of sales, promotions, and services offered in a friendly and engaging manner.
Received and processed all product payments including personal checks and money orders.
Established long-lasting relationships with clients.
Created and mailed correspondence letters to keep clients informed of new products and sales.
Recorded all negotiations with customers on data reporting forms.
Researched the most recent market trends; devised sales techniques; studied sales statistics and established sales potential.
Research Consultant January 2013 to March 2014JEFFREY WILSON － Los Angeles, CA
Maintained accurate financial records and conducted qualitative and quantitative research and analysis.
Reviewed and reconciled budget which involved comparing expenditures to source documents and verifying past adjustments: $20,000 and up.
Administrator for all procurement card purchases.
Designed analytical and financial reports and submitted them to employer as needed.
Performed budget resource analysis including retrieving data from local financial systems.
Composed and edited annual budget charts and confidential letters.
Research Supervisor March 2010 to August 2010U. S. CENSUS BUREAU － Riverside, CA
Conducted face-to-face interviews with more than 100 Riverside County residents in assigned areas to gather demographic data, while following stringent guidelines and confidentiality laws.
Answered residents' questions, explained the purpose of the interview, and recorded respondents' data on forms.
Assessed quality control levels on selected addresses, and maintained records for quality control verification.
Managed payroll - reviewed, audited and certified daily payroll for accuracy and compliance with federal and state guidelines.
Assisted supervisor in identification of problem areas by compiling, analyzing and summarizing information gathered from incident reports.
Trained 18 employees on service policies and service level standards; conducted daily 6 hour training sessions;.
Participated in weekly meetings, presented and gathered data to assist management in making administrative and operational decisions.
Administrative Analyst January 2008 to May 2009Savant Capital Partners, LLC － Atlanta, GA
Created and implemented research techniques that brought in leads up to $20,000 monthly.
Communicated with individual's nationwide regarding unclaimed property from real estate transactions.
Managed clients' files; documented client's information, meetings and phone call interactions in Microsoft Excel spread sheets.
Directed potential clients to appropriate departments to close deals: $5,000 and up.
Sales Associate May 2007 to August 2007Victoria's Secret － Riverside, CA
Established Victoria's Secret Credit Card accounts for new customers; offered credit card applications upon checkout, converting 12 out of 20 customers into card holders daily.
Met daily store sales goals: $6,000 and up.
Accepted and processed merchandise exchanges and returns through monetary and credit card transactions.
Introduced and directed customers to new merchandise in a friendly and upbeat manner.
Promoted new and existing Victoria's Secret brand items to new and existing customers.
Solved customer complaints on the spot.
Conducted opening and closing store procedures.
Sales Associate May 2006 to August 2006D.E.M.O － Riverside, CA
Ranked as top tier seller at the Galleria at Tyler in Riverside location Met daily personal sales goals: $500 and up.
Processed merchandise exchanges and returns through monetary and credit card transactions.
Promoted new and existing brand items to new and existing customers.
Listened to customers' concerns and problem solved immediately.
Greeted customers upon entry.
Managed store aesthetic and store inventory.
Public Speaking : 2014Interpersonal Communication, Riverside Community College Riverside Community College
Bachelor of Arts : Sociology, 2014Spelman College － Atlanta, GASociology