Achievements include improved customer satisfaction scores, increased service quality and reduced call times. Forward-thinking professional adept at developing and implementing successful policies to meet changing demands.
Proficient in managing schedules, administrative functions and employee training. Disciplined and organized leader with a strong call center background focused on customer relations and team leadership.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Retail Sales Associate versed in merchandising, display design and customer relations.
Customer service and sales expert able to identify customer need and deliver solutions to problems.
Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
Advise prospective and current customers by answering questions and addressing concerns about purchased products.
Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs
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