Motivated customer service specialist with over six years retail experience in a fast-paced, team-based environment. Excel in customer satisfaction and retention, flexible and hardworking in deadline-driven environments.
Creative problem solver
Exceptional communication skills
Strong client relations
MS Windows proficient
Proficient in cash management
POS systems expert
05/2016 to Current
Sales Associate MauricesMaurices
Provide customer with outstanding service while maintaining fast paced environment.
Assess customer needs and advise clients.
Assist with visual presentation and merchandising.Described product to customers and accurately explained details and care of merchandise.
Communicated with vendors regarding back order availability, future inventory and special orders.Contributed to annual store sales of $1.3 million per year.
07/2011 to 08/2015
Sales Associate Lane Bryant Outlets – Gurnee Mills Mall
Demonstrated leadership and team building by working to implement
new ways to generate revenue in store
Built relationships with customers to increase likelihood
of repeat business
05/2007 to 08/2011
Concession StaffAquatics Center
Demonstrated leadership by assisting manager and creating schedule.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing.
Bachelor of Arts: Sociology Northern Illinois University - Dekalb Illinois
Member of TRIO
Coursework includes: Speech and Communication, Sociology and Psychology