Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Microsoft Office (Excel, Word, Power Point)
Promoted to Store Manager after 6 months in the Assistant Manager position.
Sales Associate (Full Time) March 2014 to August 2016Athleta (Gap Inc.) － Miami Beach, FL
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Cold-called prospective customers to build relationship.
Greeted store customers promptly and responded to questions with knowledgeable service.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Established new customer accounts.
General Manager February 2003 to April 2013Smoothie King － Miami Beach, FL
Smoothie King is a retailer of health foods and smoothies which caters to and promotes a healthy lifestyle among its customers by offering nutritious blended fruit drinks Managing and motivating a team to increase sales and ensure efficiency Managing stock levels and making key decisions about stock control Ensuring standards for quality, customer service and health and safety are met Responding to customer complaints and comments Training new employees.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored Fruit Bar and took appropriate action to ensure food quality and service standards were consistently met.
Minimized loss and misuse of equipment and Blenders through proper premises supervision and staff training.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Ensured proper cleanliness was maintained in all areas of the bar and front of house.
Performed premises walk-throughs to gauge timeliness and excellent service quality.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff when necessary.
Developed variety of menu items catering to customers with food allergies and diet restrictions.
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
High School Diploma : 1997
Fluent in Spanish - both verbal and written
Customer Service Experience, Customer Service, Detail oriented, Fashion, Management, Excel, Microsoft Office, Power Point, Word, Organizational Skills, Quality Control, Safety, Sales, Self Motivated, Stock Control.