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Sales Associate /Fine Jewelry Consultant Resume Example

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SALES ASSOCIATE /FINE JEWELRY CONSULTANT
Professional Summary

Knowledgeable, dedicated engaging customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Extensive training in COVID19 and other safety protocols due to experience gained working in the office/ retail and service industries,

Work History
Company Name.City, StateSales Associate /Fine Jewelry Consultant |01/2020 - Current
  • Support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity.
  • Temperature screen all visitors that come into the store and making sure all safety protocols are being followed as per the CDC
  • Supports the creation of a Customer First culture in by taking ownership and control of the day-to-day customer traffic, line queue, and administrative duties of the store and to achieve and maintain the highest level of efficiency, safety, and security.
  • Greet customers, helped locate merchandise and suggested suitable options.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Company Name.City, StateCustomer Service Associate -Virtual |05/2020 - 10/2020
  • Virtual Customer Service Associate, played a critical role in delivering timely, accurate, and professional customer service to Amazon customers
  • Position required to be action-oriented, flexible problem-solver to assist customers in expediting orders and correcting post-sale problems.
  • Interacted directly with customers via phone, email, chat, and mobile chat, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Documented and updated customer records to record interactions and facilitate follow-up.
Company Name.City, StateFront Office Receptionist |05/2019 - 08/2019
  • Worked closely (Property Mgr.) in doing: -Compiling Building and Resident paperwork in order. Filing and importantly provided Customer service (For residents / contractors needing assistance with building questions and concerns).
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted in administrative duties for office team
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Collected, sorted, distributed and sent mail and packages.
Company Name.City, StateRestaurant Dining Room Server |05/2018 - 12/2018
  • At the Bavarian Inn, was in 3 week training process to learn how the all three different menus, our main dishes, how to carry out the trays with our tray jack, we learned everyone else's job so during busy season when we aren't serving we can help with hosting, the dish line and cook line.
  • Learned to serve 3 tables, get food out fast, and make sure all my tables are enjoying their experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Skills
  • Online chat
  • Call center operations
  • Customer experience management
  • Sales expertise
  • Professional telephone demeanor
  • Organization and Time management
  • Cultural and diversity awareness
  • MS Office, Zoom , Teams and Social Media savvy
  • Excellent Verbal and written communication
  • Flexible & Adaptable , unparallel work ethic
Education
University of Michigan City, StateExpected in 04/2022Bachelor of Science: Social Work With Minor in Criminal Justice
Wayne State UniversityCity, StateBachelor of Science: Social Work
  • Member of Alpha Epsilon Phi Sorority
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Resume Overview

School Attended

  • University of Michigan
  • Wayne State University

Job Titles Held:

  • Sales Associate /Fine Jewelry Consultant
  • Customer Service Associate -Virtual
  • Front Office Receptionist
  • Restaurant Dining Room Server

Degrees

  • Bachelor of Science : Social Work With Minor in Criminal Justice
    Bachelor of Science : Social Work

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